Manager, Digital Product Management
Your Opportunity
Your opportunity
Charles Schwab'sRetail Onboarding, Activation & Growthteam manages the new client digital experience and is responsible for the enterprise platform that delivers this at scale. We are obsessed with solving customer needs, and collaborate with design,
business, and technology partners across the enterprise to build digital experiences that
our clients are passionate about.
We are looking for a product and customer champion to help us craft the future of Schwab’s digital platforms focused on onboarding and digital account open. We are on a journey to build the future of financial services. We help our retail clients plan for their future, and they are enthusiastic about the tools and experiences we provide.
Working hand in hand with an agile scrum team, the Product Manager manages user story creation, prioritization, grooming, UAT, and oversight for top digital client experience as well as the primary point of contact for all production bugs and client escalations across the website and retail application. The Product Manager must be a client advocate, understanding client personas and associated needs, clearly define questions for UX Research, and understand impacts of UX Design options. The ability to quickly learn complex technical systems and think outside the box when problem solving is critical to meeting the dynamic demands of the business.
platform and cross-enterprise experiences.
You will translate product vision into specific deliverables and ensure rigor in
execution and attention to detail by effectively managing the product backlog.
You will effectively lead a development scrum team toward key objectives and
results.
You will be at the forefront of evolving the way we work across teams and the
company by practicing design thinking, outcome-orientation, data driven
decision making, and product experimentation.
You will frame challenges as problems that are solved through critical thinking
and collaboration.
informed by high quality data analysis and metrics.
You will build key relationships, effectively lead a development scrum team, and
influence teams across the enterprise to drive scale and deliver shared
outcomes.
You will be accountable for discovery and developing the client experience
requirements.
You will prioritize work through opportunity validation and stakeholder
consensus building.
You will develop an implementation plan by collaborating with a team to
determine technical feasibility and sequencing dependencies.
You will lead the generation of innovative ideas based on market analytics and
interactions with stakeholders, clients, and prospects.
You will champion Agile methodologies in daily stand-up meetings, sprint
planning sessions, backlog prioritization, user story preparation and demos.
You will work cross-functionally with technical, design, business, and compliance
counterparts to define product release requirements and investigate production
issues as they arise.
You will deeply understand the backend architecture associated with your
experiences.
You will lead data analysis, leveraging Adobe Analytics and Splunk.
What you have
understanding of agile methodologies and outcome driven roadmaps.
Strong digital product management skills, experience with enterprise platforms,
and demonstrated ability to synthesize qualitative and quantitative data from
multiple sources.
Strong knowledge base and experience developing or managing digital
experiences, coupled with knowledge of the underlying technology, both current
and emerging.
product teams to design, develop and launch a complex digital experience.
Expert listening skills with the demonstrated ability to understand and refine the
business intent behind stated requirements.
High emotional intelligence to embody our ‘through the client’s eyes’ mindset
and ability to lead people through challenging projects and initiatives.
Curiosity, a can-do attitude, and the ability to learn quickly and thrive in a
complex, dynamic environment.
Self-starter with outstanding organizational skills and ability to track multiple
projects (3-4) in parallel with minimal direction.
Experience working in a large organization with many stakeholders.
Effective relationship builder - ability to partner cross-functionally and work
effectively with various personality types at all levels of the organization.
Superior communication skills, able to communicate complex messages and
trade-offs and tell a compelling story.
Good understanding and/or experience with financial services regulations is a
plus.
Experience with digital analytics; Adobe Analytics experience preferred.
3-5 years agile scrum experience
6 months to 1 year of Schwab domain technology experience as a current or recent contractor or employee
3-5 years digital Product Ownership experience3-5 years experience in a financial or fintech firm
Experience with responsive web and mobile app development
Experience with Jira and Confluence applications
Experience with Adobe Analytics preferred
Bachelor’s degree required
What’s in it for you
At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
What you are good at
What you have
understanding of agile methodologies and outcome driven roadmaps.
Strong digital product management skills, experience with enterprise platforms,
and demonstrated ability to synthesize qualitative and quantitative data from
multiple sources.
Strong knowledge base and experience developing or managing digital
experiences, coupled with knowledge of the underlying technology, both current
and emerging.
product teams to design, develop and launch a complex digital experience.
Expert listening skills with the demonstrated ability to understand and refine the
business intent behind stated requirements.
High emotional intelligence to embody our ‘through the client’s eyes’ mindset
and ability to lead people through challenging projects and initiatives.
Curiosity, a can-do attitude, and the ability to learn quickly and thrive in a
complex, dynamic environment.
Self-starter with outstanding organizational skills and ability to track multiple
projects (3-4) in parallel with minimal direction.
Experience working in a large organization with many stakeholders.
Effective relationship builder - ability to partner cross-functionally and work
effectively with various personality types at all levels of the organization.
Superior communication skills, able to communicate complex messages and
trade-offs and tell a compelling story.
Good understanding and/or experience with financial services regulations is a
plus.
Experience with digital analytics; Adobe Analytics experience preferred.
3-5 years agile scrum experience
6 months to 1 year of Schwab domain technology experience as a current or recent contractor or employee
3-5 years digital Product Ownership experience3-5 years experience in a financial or fintech firm
Experience with responsive web and mobile app development
Experience with Jira and Confluence applications
Experience with Adobe Analytics preferred
Bachelor’s degree required
Why Schwab?
At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.
Hear from employees: What’s it like to work at Schwab!
The benefits of working at Schwab : a package designed to empower your health, wealth, career and life. Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.
As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)
Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.