Sr Manager, User Experience Researcher
Your Opportunity
Your opportunity
At Schwab, you are empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
We Believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).
The Strategy and Transformation team within Schwab’s Client Service & Support organization enables leaders across the service organization to explore and set strategy, prioritize our investments, understand the perspective of our professionals and clients, and tell our strategic story along the way.
As a Senior Manager, UX Researcher (individual contributor) you will:
- Define and drive the future experience for our call center representatives and the products they use
- Reveal what our users need by conducting user research, working with cross-functional teams, and delivering insights
- Inspire change through delivering oral and written presentations, leveraging qualitative and quantitative data, and helping stakeholders understand what would make a user’s experience more intuitive, accessible, and seamless
- Lead and own a research project from start to finish including conducting stakeholder interviews, formulation of research goals and objectives, development of a research plan and methodology, performing research, synthesizing findings with supporting data, and report development
What you are good at:
- Working independently to deliver insights in a fast-paced and ever evolving environment
- Critically thinking to generate unique research ideas and derive effective solutions for design issues
- Effectively collaborating with stakeholders and act as a strategic partner in product decisions
- Storytelling skills using data and other visualizations to engage stakeholder, communicate insights effectively and clearly present key findings and recommendations
- Continuously improve and grow by implementing new research techniques
What you have
Required Qualifications:
- 5+ years of UX research experience
- Bachelor’s or MS in a human behavior related field (or equivalent and demonstrable work experience)
- Proficiency in both qualitative and quantitative research methodologies, including surveys, user interviews, usability testing, card sorting, and data analysis techniques
- Strong experience working with large data sets using tools such as Microsoft Excel; must demonstrate a solid understanding of statistical concepts (e.g., significance testing, confidence intervals) and the ability to calculate appropriate sample sizes for research studies
- Experience with testing in person and remotely
- Success supporting delivery of concurrent projects
- Strong communications skills with ability to appeal to a wide audience
- High proficiency with Microsoft Office products, PowerPoint, Excel, Word, etc.
Preferred Qualifications:
- Prior experience within financial services industry
In addition to the base pay range, this role is also eligible for bonus or incentive opportunities.
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
What you are good at
What you have
Required Qualifications:
- 5+ years of UX research experience
- Bachelor’s or MS in a human behavior related field (or equivalent and demonstrable work experience)
- Proficiency in both qualitative and quantitative research methodologies, including surveys, user interviews, usability testing, card sorting, and data analysis techniques
- Strong experience working with large data sets using tools such as Microsoft Excel; must demonstrate a solid understanding of statistical concepts (e.g., significance testing, confidence intervals) and the ability to calculate appropriate sample sizes for research studies
- Experience with testing in person and remotely
- Success supporting delivery of concurrent projects
- Strong communications skills with ability to appeal to a wide audience
- High proficiency with Microsoft Office products, PowerPoint, Excel, Word, etc.
Preferred Qualifications:
- Prior experience within financial services industry
In addition to the base pay range, this role is also eligible for bonus or incentive opportunities.
Why Schwab?
At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.
Hear from employees: What’s it like to work at Schwab!
The benefits of working at Schwab : a package designed to empower your health, wealth, career and life. Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.
As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)
Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.