Sr Manager, Product Management (Business)
Your Opportunity
Your opportunity
Workplace Services (WS) delivers retirement, stock plan, and compliance solutions to employers and employees. Our mission is to be the premier provider of workplace financial services, introducing millions of investors to Schwab’s full suite of offerings. We provide an end-to-end experience to plan sponsors and participants—platforms, products, services, education, and advice—empowering participants to engage with their finances and plan for retirement, often as first-time investors.
As Senior Manager, Product Management, you will help drive the strategy, development, and implementation of advice, planning, and guidance solutions within the Retirement Plan Solutions (RPS) business. This individual contributor role partners cross-functionally with Digital & Technology, Legal & Compliance, Marketing, Sales, and Service teams to expand and enhance advice solutions for RPS clients.
We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified locations.
What you have
Key Responsibilities
- Driving Operational Success: Serve as a subject matter expert for onboarding new advice solutions and ensuring seamless ongoing operations. Develop and maintain operating procedures, and coordinate with internal teams to resolve issues and implement improvements.
- Strategic Enhancements: Drive enhancements to the managed accounts solutions and overall advice strategy. Collaborate with advice providers to evaluate opportunities, define business rules, and translate requirements into actionable business cases. Partner with RPS Digital to develop, test, and measure approved enhancements using KPIs/OKRs.
- Client Migration Support: Act as a subject matter expert and collaborate closely with client-facing and conversion teams to support plans that are migrating to an advice service, ensuring a smooth transition and optimal client experience.
- Risk & Oversight: Conduct product oversight and risk management, including audit support, risk control documentation, due diligence, and remediation implementation.
- Vendor Management: Oversee ongoing vendor relationship, governance, and adherence to service level agreements (SLAs). Facilitate contract renewals, updates, invoicing and reporting.
- Cross-Functional Collaboration: Build strong internal relationships and connect initiatives across multiple groups to serve client needs.
Qualifications
- Minimum 6 years’ experience in product management or business strategy.
- Deep expertise in financial services, managed accounts, and financial planning solutions; regulatory knowledge is a plus.
- Proven ability to manage multiple initiatives concurrently, with strong communication, coordination, and project management skills.
- Exceptional written and verbal communication skills, including the ability to explain complex topics, develop recommendations, manage spreadsheets/pivot tables, and create presentations for management.
- Bachelor’s degree preferred.
What’s in it for you
At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
What you are good at
What you have
Key Responsibilities
- Driving Operational Success: Serve as a subject matter expert for onboarding new advice solutions and ensuring seamless ongoing operations. Develop and maintain operating procedures, and coordinate with internal teams to resolve issues and implement improvements.
- Strategic Enhancements: Drive enhancements to the managed accounts solutions and overall advice strategy. Collaborate with advice providers to evaluate opportunities, define business rules, and translate requirements into actionable business cases. Partner with RPS Digital to develop, test, and measure approved enhancements using KPIs/OKRs.
- Client Migration Support: Act as a subject matter expert and collaborate closely with client-facing and conversion teams to support plans that are migrating to an advice service, ensuring a smooth transition and optimal client experience.
- Risk & Oversight: Conduct product oversight and risk management, including audit support, risk control documentation, due diligence, and remediation implementation.
- Vendor Management: Oversee ongoing vendor relationship, governance, and adherence to service level agreements (SLAs). Facilitate contract renewals, updates, invoicing and reporting.
- Cross-Functional Collaboration: Build strong internal relationships and connect initiatives across multiple groups to serve client needs.
Qualifications
- Minimum 6 years’ experience in product management or business strategy.
- Deep expertise in financial services, managed accounts, and financial planning solutions; regulatory knowledge is a plus.
- Proven ability to manage multiple initiatives concurrently, with strong communication, coordination, and project management skills.
- Exceptional written and verbal communication skills, including the ability to explain complex topics, develop recommendations, manage spreadsheets/pivot tables, and create presentations for management.
- Bachelor’s degree preferred.
Why Schwab?
At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.
Hear from employees: What’s it like to work at Schwab!
The benefits of working at Schwab : a package designed to empower your health, wealth, career and life. Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.
As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)
Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.