Sr. Manager, HR Operations
Your Opportunity
Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
As a Sr. Manager, HR Operations, you will be leading a team and actively collaborating with HR Centers of Expertise (COEs) and HR program owners to shape the employee experience while providing cross-functional leadership to other areas within HR Shared Services, as needed. You will also be consulting and partnering on process design and execution of operational services and initiatives like Compensation, Benefits, Payroll, Leave of Absence, Training or Diversity and Inclusion.
- Working collaboratively with others to solve challenging problems to streamline, standardize and automate operational processes and services; building efficiency and process excellence; providing end-to-end services for quality, continuous improvement, and innovation.
- Proactively adapting processes and procedures to meet changing business needs.
- Leading and coaching employees to drive team performance; maintaining a work environment that promotes client service, engagement, performance feedback, individual recognition, mutual respect, and team effectiveness.
- Maintaining and continually improving knowledge articles related to one’s service portfolio to drive greater self-service.
- Ensure knowledge team is working with the knowledge owners/coaches to keep articles active and relevant, while also responding to article feedback
- Build relationships with topic owners within MyHR to ensure content is updated timely.
- Proactively communicate across COEs and HR program owners, and other associated teams about changes within the MyHR portal.
- Work with COE partners to get appropriate information to topic owners/content builders to curb the influx of MyHR cases by getting the right information posted (gather trending information and create banners/content to answer questions).
What you have
Required Qualifications:
- Minimum of 5 years of experience in Human Resources
- Demonstrated expertise with an HR Shared Service Delivery system (e.g., ServiceNow) and its use in a multi-tier service model (Tier 0 self-service, Tier 1 HR help center, Tier 2 operational service center, etc.)
- Results-driven with a successful track record of building and leading strategically across multiple teams
- Advanced knowledge of HR including employment federal, state and local laws, external labor market environment and integration into TA strategies
Preferred Qualifications:
- Bachelor’s degree preferred
- Exceptional leadership skills grounded in resilience, a challenger mindset on innovation, empowering the team and delivering on a client-centric purpose.
- Trustworthy and proven success with building a culture of high performance and strong team engagement.
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
What you are good at
What you have
Required Qualifications:
- Minimum of 5 years of experience in Human Resources
- Demonstrated expertise with an HR Shared Service Delivery system (e.g., ServiceNow) and its use in a multi-tier service model (Tier 0 self-service, Tier 1 HR help center, Tier 2 operational service center, etc.)
- Results-driven with a successful track record of building and leading strategically across multiple teams
- Advanced knowledge of HR including employment federal, state and local laws, external labor market environment and integration into TA strategies
Preferred Qualifications:
- Bachelor’s degree preferred
- Exceptional leadership skills grounded in resilience, a challenger mindset on innovation, empowering the team and delivering on a client-centric purpose.
- Trustworthy and proven success with building a culture of high performance and strong team engagement.
Why Schwab?
At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.
Hear from employees: What’s it like to work at Schwab!
The benefits of working at Schwab : a package designed to empower your health, wealth, career and life. Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.
As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)
Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.