Sr. Manager, Employee Relations Advisor
Your Opportunity
Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
Our HR Employee Relations and HR Risk team is more than a Center of Excellence—we’re catalysts for change. We champion workplace practices that elevate manager capabilities and enrich the employee experience, creating an engaging culture where people thrive and performance excels.
We are a trusted advisory team dedicated to building leadership capabilities through our core principles: Trust & Integrity, Collaboration, Authenticity, and Embracing Diverse Perspective. We ensure that every interaction contributes to an inclusive, high-performing workplace. Whether we’re coaching leaders, resolving complex employee matters, or shaping policy, we’re committed to making a positive difference every day.
Key Responsibilities:
- Partner with people leaders on corrective actions and performance improvement efforts, including coaching, written warnings, and terminations, in alignment with the firm’s Corrective Action Philosophy.
- Conduct timely, thorough, and objective investigations into employee concerns, including allegations of harassment, discrimination, and retaliation.
- Perform exit interviews and analyze survey data to identify trends and insights.
- Collaborate with the extended HR Risk team to support first line of defense initiatives and mitigate employment-related risks.
- Educate leaders on employee relations topics, HR policies, conflict resolution, and performance management through 1:1 coaching and training sessions.
- Provide HR Business Partners and business leaders with strategic insights on ER themes and organizational effectiveness.
- Support compliance with employment law by promoting adherence to HR policies and procedures.
- Partner with legal counsel on litigation matters, including discovery, preparation, and serving as a company representative when needed.
- Ensure consistent and disciplined handling of employee matters.
- Serve as a resource to team members, assisting with case reviews and documentation in the ServiceNow case management system.
- Develop and implement solutions based on analysis to improve service and reduce risk.
- Maintain and contribute to corporate policies, including drafting, revising, and aligning processes for consistent execution.
- Act as a subject matter expert on HR policies, procedures, exceptions, and performance management.
- Lead acquisition and integration activities.
- Drive and support HR-related projects across business needs.
What you have
Required Qualifications:
- Bachelor’s degree (BA/BS)
- Minimum of 6 years of experience in Employee Relations
- Demonstrated expertise in conducting workplace investigations related to EEO matters, including strong interviewing and documentation skills
- In-depth knowledge of employment law and regulatory compliance, with proven application in prior roles
- Experience in drafting, updating, and implementing corporate policies, procedures, and employee handbooks
- Skilled in facilitating and delivering management training programs
Preferred Qualifications
- Employee Relations experience within a geographically dispersed organization and/or as a people manager
- Exceptional written and verbal communication skills
- Strong influencing capabilities to drive business outcomes, particularly in complex or ambiguous situations
- Proficient in coaching and development, offering strategic guidance and fostering capability growth
- Advanced analytical skills, including root cause analysis, providing clear recommendations and solutions
- Excellent organizational and time management abilities
- Familiarity with the financial services industry
- Experience using HR Case Management Tracking systems
- Advanced degree in Human Resources
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
What you are good at
What you have
Required Qualifications:
- Bachelor’s degree (BA/BS)
- Minimum of 6 years of experience in Employee Relations
- Demonstrated expertise in conducting workplace investigations related to EEO matters, including strong interviewing and documentation skills
- In-depth knowledge of employment law and regulatory compliance, with proven application in prior roles
- Experience in drafting, updating, and implementing corporate policies, procedures, and employee handbooks
- Skilled in facilitating and delivering management training programs
Preferred Qualifications
- Employee Relations experience within a geographically dispersed organization and/or as a people manager
- Exceptional written and verbal communication skills
- Strong influencing capabilities to drive business outcomes, particularly in complex or ambiguous situations
- Proficient in coaching and development, offering strategic guidance and fostering capability growth
- Advanced analytical skills, including root cause analysis, providing clear recommendations and solutions
- Excellent organizational and time management abilities
- Familiarity with the financial services industry
- Experience using HR Case Management Tracking systems
- Advanced degree in Human Resources
Why Schwab?
At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.
Hear from employees: What’s it like to work at Schwab!
The benefits of working at Schwab : a package designed to empower your health, wealth, career and life. Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.
As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)
Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.