Sr Client Relationship Specialist
Your Opportunity
Your opportunity
In addition to the base salary range, this role is also eligible for bonus or incentive opportunities.
We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s): Westlake, TX
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
Our Ultra High Net Worth team is apart of the broader Investor Services Organization and is primarily responsible for advice and counsel to individuals and families with their wealth management financial needs, including retirement planning, education, investment management, estate and tax planning, active investing, managed banking, and lending needs.
What you have
Building strong, meaningful relationships with each client is a key component of our business strategy. Our Senior Client Relationship Specialist within the UHNW department will pursue this mission through:
- Demonstrating the ability to consistently handle client complaints and providing a resolution that meets the needs/wants of the client, the team and the company.
- Deepening ongoing internal and external business partner relationships.
- Consistently demonstrating initiative, workplace engagement and leadership.
- Delivering a self-directed unparalleled value and outstanding client service.
- Assisting the Branch Manager and sales/support staff with meeting our clients’ needs.
- Successfully navigating through extremely complex operational issues.
- Highly successful with diffusing negative client situations.
We are seeking people with a passion for helping clients...You will be responsible for:
- Implementing, training and support of new processes that are adopted by the firm.
- Partnering with internal and external business partners to prepare for a branch audit.
- Asisting branch team with managing client events
- Being a product and service subject matter expert.
- Receiving checks, security deposits, check disbursements and new account processing.
- Actively uncovering additional business development opportunities.
- Scheduling the clients with a Wealth Consultant for further consultation.
We believe that our values have helped us to build both a successful business model and an outstanding work environment. We value teamwork, integrity, service, open communication, and perseverance. If you want to be apart of a firm that truly values your contributions, consider a career at Charles Schwab.
We place a premium on high performance, quality service and the ability to execute the Schwab strategy. Essential skills include:
Preferred Qualifications:
- Bachelor's degree or equivalent work related experience
Required Qualifications:
- Active and valid Series 7 and 63 required
- Active and valid Series 9/10 licenses- This is REQUIRED
- Minimum of 2 years in a client service capacity
- Understanding of the financial services industry and/or securities industry
- Solid understanding of regulatory and compliance policies associated with brokerage business
- Demonstrated experience handling client concerns and issues with tact and diplomacy
- Demonstrated passion for building strong, personal relationships with our clients and the ability to uncover client needs
- Ability to work independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously
- Effective time management skills, with the ability to prioritize issues and invest time where appropriate
- Outstanding written and oral communication skills
- Ability to build and maintaingood cross-enterprise working relationships
What’s in it for you
At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
What you are good at
Building strong, meaningful relationships with each client is a key component of our business strategy. Our Senior Client Relationship Specialist will pursue this mission through:
- Demonstrating the ability to consistently handle client complaints and providing a resolution that meets the needs/wants of the client, the branch and the company.
- Deepening ongoing internal and external business partner relationships.
- Consistently demonstrating initiative, workplace engagement and leadership.
- Delivering a self-directed unparalleled value and outstanding client service.
- Assisting the Branch Manager and sales/support staff with meeting our clients’ needs.
- Successfully navigating through extremely complex operational issues.
- Highly successful with diffusing negative client situations.
We are seeking people with a passion for helping clients...You will be responsible for:
- Implementing, training and support of new processes that are adopted by the firm.
- Partnering with internal and external business partners to prepare for a branch audit.
- Being a product and service subject matter expert.
- Receiving checks, security deposits, check disbursements and new account processing.
- Actively uncovering additional business development opportunities.
- Scheduling the clients with a Financial Consultant for further consultation.
We believe that our values have helped us to build both a successful business model and an outstanding work environment. We value teamwork, integrity, service, open communication, and perseverance. If you want to be apart of a firm that truly values your contributions, consider a career at Charles Schwab.
You can read more about the culture at Schwab, by clicking here to meet our people.
What you have
Building strong, meaningful relationships with each client is a key component of our business strategy. Our Senior Client Relationship Specialist within the UHNW department will pursue this mission through:
- Demonstrating the ability to consistently handle client complaints and providing a resolution that meets the needs/wants of the client, the team and the company.
- Deepening ongoing internal and external business partner relationships.
- Consistently demonstrating initiative, workplace engagement and leadership.
- Delivering a self-directed unparalleled value and outstanding client service.
- Assisting the Branch Manager and sales/support staff with meeting our clients’ needs.
- Successfully navigating through extremely complex operational issues.
- Highly successful with diffusing negative client situations.
We are seeking people with a passion for helping clients...You will be responsible for:
- Implementing, training and support of new processes that are adopted by the firm.
- Partnering with internal and external business partners to prepare for a branch audit.
- Asisting branch team with managing client events
- Being a product and service subject matter expert.
- Receiving checks, security deposits, check disbursements and new account processing.
- Actively uncovering additional business development opportunities.
- Scheduling the clients with a Wealth Consultant for further consultation.
We believe that our values have helped us to build both a successful business model and an outstanding work environment. We value teamwork, integrity, service, open communication, and perseverance. If you want to be apart of a firm that truly values your contributions, consider a career at Charles Schwab.
We place a premium on high performance, quality service and the ability to execute the Schwab strategy. Essential skills include:
Preferred Qualifications:
- Bachelor's degree or equivalent work related experience
Required Qualifications:
- Active and valid Series 7 and 63 required
- Active and valid Series 9/10 licenses- This is REQUIRED
- Minimum of 2 years in a client service capacity
- Understanding of the financial services industry and/or securities industry
- Solid understanding of regulatory and compliance policies associated with brokerage business
- Demonstrated experience handling client concerns and issues with tact and diplomacy
- Demonstrated passion for building strong, personal relationships with our clients and the ability to uncover client needs
- Ability to work independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously
- Effective time management skills, with the ability to prioritize issues and invest time where appropriate
- Outstanding written and oral communication skills
- Ability to build and maintaingood cross-enterprise working relationships
Why Schwab?
At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.
Hear from employees: What’s it like to work at Schwab!
The benefits of working at Schwab : a package designed to empower your health, wealth, career and life. Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.
As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)
Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.