Sr Client Relationship Specialist, Private Wealth Services
Your Opportunity
Your opportunity
Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
As a Senior Client Relationship Specialist, you will have the opportunity to bring your passion for customer service to a role and a firm that will champion your growth in the financial services industry. You’ll play a critical role in the operational success of this local Schwab branch, under the guidance of your Client Relationship Manager and Branch Manager, both of whom you will assist to help deliver an unparalleled client experience. Development and growth are at the core of this role. In the Branch Network at Schwab, you have both a clear growth path as well as endless opportunities to challenge yourself and deepen your expertise. If you are looking for a step into the financial services industry that allows you to work with clients, expand your knowledge, and build a life-long career, this may be the opportunity for you.
What you have
We place a premium on high performance, quality service and the ability to execute the Schwab strategy. Essential skills include:
Required Qualifications:
- Active and valid FINRA Series 7 and 63 licenses required
- Active and valid FINRA Series 9/10 license is required
- Understanding of the financial services industry and/or securities industry
- 2+ years in a client service capacity
Preferred Qualifications:
- Bachelor's degree or equivalent work-related experience
- Notary preferred
- Solid understanding of regulatory and compliance policies associated with brokerage business
- Demonstrated experience handling client concerns and issues with tact and diplomacy
- Demonstrated passion for building strong, personal relationships with our clients and the ability to uncover client needs
- Ability to work independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously
- Effective time management skills, with the ability to prioritize issues and invest time where appropriate
- Outstanding written and oral communication skills
- Need to be able to build and maintain good cross-enterprise working relationships
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
What you are good at
Building strong, meaningful relationships with each client is a key component of our business strategy. Our Senior Client Relationship Specialist will pursue this mission through:
- Demonstrating the ability to consistently handle client complaints and providing a resolution that meets the needs/wants of the client, the branch and the company.
- Deepening ongoing internal and external business partner relationships.
- Consistently demonstrating initiative, workplace engagement and leadership.
- Delivering a self-directed unparalleled value and outstanding client service.
- Assisting the Branch Manager and sales/support staff with meeting our clients’ needs.
- Successfully navigating through extremely complex operational issues.
- Highly successful with diffusing negative client situations.
We are seeking people with a passion for helping clients...You will be responsible for:
- Implementing, training and support of new processes that are adopted by the firm.
- Partnering with internal and external business partners to prepare for a branch audit.
- Being a product and service subject matter expert.
- Receiving checks, security deposits, check disbursements and new account processing.
- Actively uncovering additional business development opportunities.
- Scheduling the clients with a Financial Consultant for further consultation.
We believe that our values have helped us to build both a successful business model and an outstanding work environment. We value teamwork, integrity, service, open communication, and perseverance. If you want to be apart of a firm that truly values your contributions, consider a career at Charles Schwab.
You can read more about the culture at Schwab, by clicking here to meet our people.
What you have
We place a premium on high performance, quality service and the ability to execute the Schwab strategy. Essential skills include:
Required Qualifications:
- Active and valid FINRA Series 7 and 63 licenses required
- Active and valid FINRA Series 9/10 license is required
- Understanding of the financial services industry and/or securities industry
- 2+ years in a client service capacity
Preferred Qualifications:
- Bachelor's degree or equivalent work-related experience
- Notary preferred
- Solid understanding of regulatory and compliance policies associated with brokerage business
- Demonstrated experience handling client concerns and issues with tact and diplomacy
- Demonstrated passion for building strong, personal relationships with our clients and the ability to uncover client needs
- Ability to work independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously
- Effective time management skills, with the ability to prioritize issues and invest time where appropriate
- Outstanding written and oral communication skills
- Need to be able to build and maintain good cross-enterprise working relationships
Why Schwab?
At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.
Hear from employees: What’s it like to work at Schwab!
The benefits of working at Schwab : a package designed to empower your health, wealth, career and life. Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.
As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)
Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.