Director, Software Development & Engineering Senior (PL) - Contact Center Technology
Your Opportunity
Your opportunity
Your Opportunity:
At Schwab, you’re empowered to make an impact on your career.Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
The Director of Software Development & Engineering is a seniortechnology peopleleaderin our Contact Center Technology team. This role will haveenterprise-level accountability forour proprietary middlewareplatform and for building and scaling a centralized Quality Engineering (QE) organization with strong test automation capabilities.
This role sets engineering and quality strategy, leads multiple teams, and ensures delivery of reliable, secure, and compliant platforms in a complex enterprise environment.
Key Responsibilities:
- Own end-to-end engineering strategy, delivery, and operational health for the platform.
- Lead and develop multiple software engineering and quality engineering teams across locations.
- Establish and execute multi-year engineeringand platform roadmaps aligned to enterprise architecture and modernization priorities.
- Build and mature a centralized Quality Engineering organization, including enterprise-scale test automation.
- Embed quality-by-design practices across the SDLC, CI/CD pipelines, and agile delivery.
- Ensure platforms meet enterprise standards for availability, performance, security, regulatory compliance, and resiliency.
- Actively manage technical debt to improve stability, scalability, and speed to market.
- Partner with senior technology and business leaders to communicatedeliveryhealth, quality risk, and tradeoffs.
- Providestrongpeopleleadership through hiring, coaching, performance management, and succession planning.
What you have
Required Qualifications
- 12+ years of software engineering experience, including senior-level leadership roles.
- 10+ years of direct people leadership managing managers and senior engineers.
- Proven experience leading multiple engineering teams delivering complex, business-critical platforms.
- Demonstrated successestablishingor transforming centralized Quality Engineering or QA organizations.
- Experience driving test automation strategies at scale (UI, API, integration, regression, performance).
- Strong knowledge of modern SDLC, agile methodologies, CI/CD, DevOps, and platform engineering practices.
- Experienceoperatingin large, matrixed enterprise environments with senior stakeholder engagement.
- Strong executive communication skills with the ability to articulate risk, tradeoffs, and delivery outcomes.
Preferred Qualifications
- Experience supporting highly integrated, customer-facing or contact center platforms.
- Background in regulated, risk-sensitive, or high-availability environments.
- Experience leading large-scale platform modernization or technology transformation initiatives.
What’s in it for you
At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
What you are good at
What you have
Required Qualifications
- 12+ years of software engineering experience, including senior-level leadership roles.
- 10+ years of direct people leadership managing managers and senior engineers.
- Proven experience leading multiple engineering teams delivering complex, business-critical platforms.
- Demonstrated success establishing or transforming centralized Quality Engineering or QA organizations.
- Experience driving test automation strategies at scale (UI, API, integration, regression, performance).
- Strong knowledge of modern SDLC, agile methodologies, CI/CD, DevOps, and platform engineering practices.
- Experience operating in large, matrixed enterprise environments with senior stakeholder engagement.
- Strong executive communication skills with the ability to articulate risk, tradeoffs, and delivery outcomes.
Preferred Qualifications
- Experience supporting highly integrated, customer-facing or contact center platforms.
- Background in regulated, risk-sensitive, or high-availability environments.
- Experience leading large-scale platform modernization or technology transformation initiatives.
Why Schwab?
At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.
Hear from employees: What’s it like to work at Schwab!
The benefits of working at Schwab : a package designed to empower your health, wealth, career and life. Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.
As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)
Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.