Conferencing & Event Operations, Manager

Your Opportunity

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site 5 days per week.

The Corporate Real Estate, Conferencing & Event Operations mission is to provide seamless, high-touch support across all onsite conferencing and event spaces. You will build a strong sense of responsibility for the success of your conferencing space and events while building relationships with colleagues across all departments and levels. The team diligently manages resources, proactively anticipates needs, and consistently seeks improvement through feedback and innovative solutions. The Conferencing Operations environment fosters personal growth, allowing team members to hone their skills and contribute meaningfully to a shared vision.

Unleash your expertise: what you’re good at:

Conferencing and Training Operations Management

• Maintain Room Booking System
  • Supervise, approve and manage local event scheduling
  • Maintain accuracy of room information
  • Tracking & reporting as needed for events and specialty spaces
• Employee communications regarding conferencing, training and hoteling spaces
• Coordinate and resolve conference room conflicts

Specialty Event Management

• Manage all Specialty Event Spaces onsite
• Work directly with the client to determine logistical goals of their event
• Clearly communicate to all relevant internal departments regarding the specific needs of each event. Including but not limited to, room setup, audio visual and catering requirements
• Manage events calendar, submit setup needs and create diagrams as needed
• Track and verify internal quotes for event services (setup, security and janitorial)
• Manage external event quotes, contracts and payments

Day of Conferencing and Events Management

• General oversight of event
• Act of point of contact for event host, vendors, AV support, catering, and facilities

Relationship Management

• Build and foster relationships with clients, colleagues and senior leaders
• Act as Corporate Real Estate Liaison for employees

Project Management

• Sharepoint management, keep information constantly updated and refreshed
• Outlook management lead, delegating assignments to team members
• Research and lead the efforts for a new room booking tool
  • Help manage any new vendor contracts/services brought on to support Conferencing Operations
• Assist Sr. Manager with External Event program and benchmarking rental pricing
• Assist Sr. Manager with utilization reports and data

Vendor Management

• Partner closely with vendors to ensure strong relationships and successful support of conferencing space and events
• Participate in Quarterly Business Reviews and provide constructive feedback of service providers

Financial Management

• Manage site cost center yearly budget

Ad Hoc Corporate Real Estate Support

• Campus Tours
• Other ad hoc requests and project support
• Minimal travel as needed

What you have

To ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have:

Minimum Requirements:

• Four-year college/university degree preferred; or equivalent work experience.
• 4 years of experience in Event Management.
• Excellent verbal and written communication skills required.
• Excellent interpersonal and customer service skills required.
• Time Management and Organizational skills.
• Must be familiar and proficient with Microsoft Office Suite, including Microsoft Excel, Outlook, PowerPoint, Word and SharePoint.
• Must be flexible in schedule to work with on-site meetings, evenings and some weekends.
• Office Environment – Must work from the office full time; no remote work.

Leadership Skills

• Initiative
• Personal Integrity
• Communication
• Problem solving and decision making
• Teamwork
• Sense of ownership, accountability, and consistency

Leadership Behaviors

• Taking prompt action
• Perseverance
• High energy
• Promoting new ideas
• Integrity
• Collaboration
• Focus on tasks
• Self-motivated/Independent

In addition to the salary range, this role is also eligible for bonus or incentive opportunities

What you are good at

What you have

To ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have:

Minimum Requirements:

• Four-year college/university degree preferred; or equivalent work experience.
• 4 years of experience in Event Management.
• Excellent verbal and written communication skills required.
• Excellent interpersonal and customer service skills required.
• Time Management and Organizational skills.
• Must be familiar and proficient with Microsoft Office Suite, including Microsoft Excel, Outlook, PowerPoint, Word and SharePoint.
• Must be flexible in schedule to work with on-site meetings, evenings and some weekends.
• Office Environment – Must work from the office full time; no remote work.

Leadership Skills

• Initiative
• Personal Integrity
• Communication
• Problem solving and decision making
• Teamwork
• Sense of ownership, accountability, and consistency

Leadership Behaviors

• Taking prompt action
• Perseverance
• High energy
• Promoting new ideas
• Integrity
• Collaboration
• Focus on tasks
• Self-motivated/Independent

In addition to the salary range, this role is also eligible for bonus or incentive opportunities