Sr. Manager, Enterprise and Operational Risk Management - Risk Program Operations
Your Opportunity
Your opportunity
Chuck established our company over 50 years ago to champion Main Street over Wall Street. Through advocacy and innovation, we work to make investing more affordable, more accessible, and easy to understand for all. Our purpose is to champion every client’s goal with passion and integrity. At Charles Schwab, we believe that investing enables people to create their own destiny. We bring to life the concept of Own Your Tomorrow every day.
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge and disrupt traditional conventions to create value for our clients and our firm. We champion our employee strengths, guide their development, and invest in their long-term success.
As we settle into our fifth decade, Schwab is looking for talented, innovative, and driven people who believe they can make a difference. Our priority is to hire optimistic, results-oriented, curious, and adaptable people with the desire to help our clients and one another succeed.
About the Opportunity
The Enterprise & Operational Risk Management (EORM) department’s mission is to enable Schwab’s businesses to help our client’s Own Their Tomorrow through excellence in risk management. Our strategic vision is to implement and maintain an EORM model that sets the highest standards, challenges the status quo, and keeps business partner and client needs at the center of our work, while remaining responsive to the regulatory landscape and broader industry trends, thereby ensuring Schwab maintains its competitive advantage.
This role reports to the Director, Strategy and Operations, and is responsible for leading the implementation of corporate policy and standard changes as well as key risk management initiatives across the Company. They will drive standardization of processes, create an efficient and scalable structure, and streamline change management activities across our risk programs.
What You’ll Do
The Senior Manager reports to the Director, Strategy and Operations, and is responsible for supporting strong risk management programs and practices in partnership with leaders and teams building and delivering quality risk management programs, policies, standards and capabilities across the company. You will execute priority work in a highly interdependent, cross-functional environment to enable the organization’s ability to effectively and efficiently manage risk.
Risk Program Operations & Enablement
- Manage a portfolio of high impact change initiatives, working collaboratively to deliver sound implementation strategies and execute those strategies to drive successful adoption of risk management changes across the Company’s programs and businesses.
- Draft and monitor Implementation Plans that address the short and long-term needs of our partners and achieve desired objectives.
- Create and drive a focused, consistent and strategic approach to implementation of risk initiatives, engaging appropriate partners, and leveraging strong partnerships to drive the most effective results possible.
- Support Standard and Policy owners in writing and editing for clarity and conciseness
- Determine the methods, techniques and approaches for obtaining desired results, including stakeholder engagement, communication, partnership development, change management, and prioritization.
- This position will work closely with business partners to ensure implementation plans for changes in the risk space are detailed and timed appropriately given other projects and initiatives.
- This role requires coordination and collaboration to work with multiple areas of Schwab to seamlessly affect and support change with our business partners.
Project Management
- Lead projects associated with EORM’s risk programs’ objectives
- Drive to successful execution of project tasks and deliverables
- Develop and execute on project plans, using various software and applications
- Coordinate and facilitate meetings, preparing agendas and tracking action items
Reporting Analytics, Training Strategy & Business Planning
- Support internal workflows and processes
- Build roadmaps to aid in capacity planning, prioritization and strategy decision making
- Provide status reports
- Use data to identify areas of opportunity and implement solutions for reducing cycle-time and drive efficiency across processes
- Coordinate evidence and documentation in order support and respond to audit and examination requests
Skills Needed:
Relationship Management and Communication
- Builds strategic partnerships to stay informed of upcoming business initiatives and proactively identify partner needs
- Engages in active partnership with broader Risk Program Operations and Enterprise and Operational Risk Management team members to challenge thinking, create innovative solutions, and demonstrate courage in decision making
- Provides direction and support to key business partners to build and maintain relationships
- Ability to deliver superior interpersonal, verbal, and written communication and effectively communicate with leadership, cross-functional team members, and business partners
- Builds strong partnerships and influences positive change across the company, fostering a culture of continuous learning and improvement
- Ability to listen with intent to understand, ask thoughtful questions from a place of natural curiosity, and maintain strong self-awareness while modeling calm under pressure.
- Thrives in a fast paced, high-performance environment
- Ability to read, comprehend, write and edit technical documents
Project Management
- Manage multiple, high-complexity projects independently
- Lead all aspects, from end-to-end, for developing, implementing, and delivering change and enablement projects, and own ongoing post-implementation requirements
- Liaise between key stakeholders for training program related matters and drive successful outcomes
Problem-Solving Skills
- Ability to apply critical thinking skills to navigate complex situations, influence others, and execute in a client-centric approach
- Sharp critical thinking and business analysis skills (creative, strategic, and practical), ability to prioritize the most vital areas and strong business judgement
- Anticipates and resolves problems under initiatives and projects while also working in a collaborative team environment
Transformation and Change Management
- Enhances employee risk management and compliance behaviors, ensuring they are aligned with Schwab’s client-focused mission
- Ability to leverage stakeholder and change impact assessments and other analytics to build and execute right-sized change and implementation strategies
- Understanding of change journey (ADKAR) and levers to pull throughout journey to support users and stakeholders in moving through each stage towards adoption
What you have
To ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have.
Required Qualifications:
- 8+ years of communications, enablement, or change management experience
- 2+ years of project management experience
- Excellent visualization and presentation skills with the ability to inform and persuade both verbally and written
- Ability to embrace and face change head-on and champion a growth mindset
- Expert proficiency in all Microsoft Office applications, particularly Excel, Word, PowerPoint and Visio; working knowledge of SharePoint and learning management platforms
- Self-motivated, able to bring projects to conclusion within established timeframes
- BA/BS degree
Preferred Qualifications:
- Experience with risk management
- Change management experience and/or certification
- Background in financial services
- Background in corporate risk management
- Experience engaging or supporting high-level leaders
- Project management certification
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
What you are good at
What you have
To ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have.
Required Qualifications:
- 8+ years of communications, enablement, or change management experience
- 2+ years of project management experience
- Excellent visualization and presentation skills with the ability to inform and persuade both verbally and written
- Ability to embrace and face change head-on and champion a growth mindset
- Expert proficiency in all Microsoft Office applications, particularly Excel, Word, PowerPoint and Visio; working knowledge of SharePoint and learning management platforms
- Self-motivated, able to bring projects to conclusion within established timeframes
- BA/BS degree
Preferred Qualifications:
- Experience with risk management
- Change management experience and/or certification
- Background in financial services
- Background in corporate risk management
- Experience engaging or supporting high-level leaders
- Project management certification
Why Schwab?
At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.
Hear from employees: What’s it like to work at Schwab!
The benefits of working at Schwab : a package designed to empower your health, wealth, career and life. Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.
As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)
Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.