Change and Communications Lead

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Schwab Technology Services supports the firm through technology and creative problem-solving that help deliver world-class experiences. As a Senior Manager, Change and Communications Lead within the BOET OCIO team, you’ll help turn complex transformation activity into clear, coordinated experiences that enable leaders and employees to understand, navigate, and adopt change.

You’ll connect change, communications, training, and leadership engagement across multiple workstreams, translating complex inputs into actionable plans, executive-ready communications, and practical learning content. Through Change Management, Communication, Stakeholder Management, and Cross-Functional Collaboration, you’ll strengthen readiness, surface dependencies and risks, and help teams make informed decisions. Success requires strong Problem Solving, Adaptability, Organization, and Attention to Detail as priorities evolve, ensuring transformation efforts remain aligned and focused on meaningful outcomes.

Required Qualifications

• Demonstrated experience leading or supporting complex change management, communications, training, or transformation initiatives
• Strong Communication and Written Communication skills, with demonstrated ability to create clear, polished content for executives, leaders, and broad employee audiences
• Strong Problem Solving and Decision Making skills, with the ability to translate complex changes and fragmented information into actionable insights and practical content
• Demonstrated Stakeholder Management and Cross-Functional Collaboration skills across business and technology teams
• Strong Organization and Attention to Detail, with demonstrated ability to coordinate multiple workstreams and competing priorities
• Demonstrated Adaptability in responding to changing priorities, emerging risks, and delivery needs

Preferred Qualifications

• Experience supporting enterprise-scale or technology transformation initiatives
• Familiarity with Change Management frameworks and transformation communication practices
• Experience developing executive-ready presentations, leadership communications, learning materials, or stakeholder engagement content

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance

Required Qualifications

• Demonstrated experience leading or supporting complex change management, communications, training, or transformation initiatives
• Strong Communication and Written Communication skills, with demonstrated ability to create clear, polished content for executives, leaders, and broad employee audiences
• Strong Problem Solving and Decision Making skills, with the ability to translate complex changes and fragmented information into actionable insights and practical content
• Demonstrated Stakeholder Management and Cross-Functional Collaboration skills across business and technology teams
• Strong Organization and Attention to Detail, with demonstrated ability to coordinate multiple workstreams and competing priorities
• Demonstrated Adaptability in responding to changing priorities, emerging risks, and delivery needs

Preferred Qualifications

• Experience supporting enterprise-scale or technology transformation initiatives
• Familiarity with Change Management frameworks and transformation communication practices
• Experience developing executive-ready presentations, leadership communications, learning materials, or stakeholder engagement content

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

Why Schwab?

At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.

Hear from employees: What’s it like to work at Schwab!

The benefits of working at Schwab : a package designed to empower your health, wealth, career and life. Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.

As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)

Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.