Retirement Plans Operations Processing, Sr Specialist
Your Opportunity
Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).
The goal of Operation Services is to meet the needs of Workplace Services by providing the best client service possible as it relates to the recordkeeping aspects of Defined Contribution Retirement Plans.
Specifically, a Sr. Specialist within PAI is responsible for accurately executing high volumes of incoming documents, researching activity, managing relationships with internal business partners, and ensuring absolute compliance with all regulatory requirements of ERISA Law.
What you have
To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.
The Sr. Specialist is expected to manage volumes of incoming checks and documents, validation of documents, and completion of other requests received from our internal partners. Position responsibilities include queue oversight, independent researching, and responding to internal partner requests, maintaining quality control and procedures, creating process improvements, and performing audit fulfillment to meet key deliverables while exceeding client and participant expectations. Flexibility and extreme attention to detail, initiative in researching tasks, entrepreneurial spirit, and the ability to meet multiple competing deadlines is vital to success in this position. Crucial to success is the ability to shift from one process to another in a fast-paced, daily-deadline-driven environment coordinating activities of team members and processing transactions to achieve success with minimal errors. The successful candidate must have superior analytical skills, good working knowledge of Microsoft Excel, Access and Word, as well as the ability to work collaboratively and communicate effectively with various departments to ensure that daily client deliverables are met.
Required Qualifications:
- Work experience with retirement service or Bachelors degree
- Proficient in Microsoft Office, Excel, and Word
Preferred Qualifications:
- SME on all Central Services tasks with expanding ownership of tasks related to Stop Pays, ACH Rejects, Stale Checks and Access Provisioning related to systems onboarding of new employees to Operations
- Ability to assist teammates with escalations and obstacles to complete their duties; offer solutions, find resources. Willing to be the point person for issues that come up
- Excellent communication skills which enable you to contact business partners independently with confidence to resolve an issue or walk through a process.
- Embracing Schwab’s Engagement Focus by being part of the solution and guiding the team while in meetings, action planning, recognition, positive interactions and encouraging others to be at their best
- Supports leadership team by improving existing processes and procedures, provides a layer of queue oversight and provides additional research for escalated issues
- Exceptional organizational, analytical skills, and extremely detail oriented
- Proven ability to collaborate and communicate effectively and professionally with various departments based upon received feedback of partners and peers
- History of performing with a high level of quality while still able maintain high level of efficiency
- Creative thought process with proven record of implementation of process improvements including offshore/vendor opportunities with the ability to interpret client and participant needs
In addition to the salary range, this role is also eligible for bonus or incentive opportunities
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
What you are good at
What you have
To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.
The Sr. Specialist is expected to manage volumes of incoming checks and documents, validation of documents, and completion of other requests received from our internal partners. Position responsibilities include queue oversight, independent researching, and responding to internal partner requests, maintaining quality control and procedures, creating process improvements, and performing audit fulfillment to meet key deliverables while exceeding client and participant expectations. Flexibility and extreme attention to detail, initiative in researching tasks, entrepreneurial spirit, and the ability to meet multiple competing deadlines is vital to success in this position. Crucial to success is the ability to shift from one process to another in a fast-paced, daily-deadline-driven environment coordinating activities of team members and processing transactions to achieve success with minimal errors. The successful candidate must have superior analytical skills, good working knowledge of Microsoft Excel, Access and Word, as well as the ability to work collaboratively and communicate effectively with various departments to ensure that daily client deliverables are met.
Required Qualifications:
- Work experience with retirement service or Bachelors degree
- Proficient in Microsoft Office, Excel, and Word
Preferred Qualifications:
- SME on all Central Services tasks with expanding ownership of tasks related to Stop Pays, ACH Rejects, Stale Checks and Access Provisioning related to systems onboarding of new employees to Operations
- Ability to assist teammates with escalations and obstacles to complete their duties; offer solutions, find resources. Willing to be the point person for issues that come up
- Excellent communication skills which enable you to contact business partners independently with confidence to resolve an issue or walk through a process.
- Embracing Schwab’s Engagement Focus by being part of the solution and guiding the team while in meetings, action planning, recognition, positive interactions and encouraging others to be at their best
- Supports leadership team by improving existing processes and procedures, provides a layer of queue oversight and provides additional research for escalated issues
- Exceptional organizational, analytical skills, and extremely detail oriented
- Proven ability to collaborate and communicate effectively and professionally with various departments based upon received feedback of partners and peers
- History of performing with a high level of quality while still able maintain high level of efficiency
- Creative thought process with proven record of implementation of process improvements including offshore/vendor opportunities with the ability to interpret client and participant needs
In addition to the salary range, this role is also eligible for bonus or incentive opportunities
Why Schwab?
At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.
Hear from employees: What’s it like to work at Schwab!
The benefits of working at Schwab : a package designed to empower your health, wealth, career and life. Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.
As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)
Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.