Sr. Specialist, Service Support (SD)
Your Opportunity
Your opportunity
Under general supervision, this position participates in the technical administration of server systems, as well as being a point of contact for our internal customers and assists with monitoring enterprise wide alerts, as well as performing work within ITO’s incident, problem, and change queues.
What you do:
The primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager.
• Alert monitoring, triaging and recording incidents, participating in service recovery events, and handling incoming calls and
tickets from business partners. Provides support for routine production problems that have been escalated to the command
center and/or technicians. Evaluates issues and escalates to senior technicians, engineers and/or the vendor as
appropriate. Tracks the status of the issue and provides updates to stakeholders as required. Updates internal ticketing
systems as required.
• Provides support for routine production problems that have been escalated to the command center and/or technicians.
• Evaluates issues and escalates to senior technicians, engineers and/or the vendor as appropriate. Tracks the status of the
issue and provides updates to stakeholders as required. Updates internal ticketing systems as required.
• Build productive internal/external working relationships with peer and above-level positions to ensure tasks are completed.
• Completes work assignments based on departmental priorities and system criticality, under general instruction from senior
administrators.
• Execute server change tickets to which a Data Center resource is assigned.
• Maintains and increases technical knowledge by attending training activities and establishing personal networks.
• Performs other duties as assigned or apparent.
What you have
• 3-5 years of experience in a large data center environment (1000+ servers).
• 1 year of Schwab technology domain experience gained as a current or recent contractor or employee
• Applies specialized knowledge and understanding of server operating systems as normally obtained through years of
experience in a large server-based data center environment.
• Specialized knowledge with managing technology in remote environments and working in a 24x7/high availability datacenter
environment.
• Experience working with load balancers (HSE, CSM, Netscaler) to add or remove specific servers and/or service ports from
load balance under supervision of a senior staff member.
• Is comfortable with most aspects of UNIX/Windows Server systems administration; for example, configuration of mail
systems, system installation and configuration, printing systems, fundamentals of security, installing third-party software.
• A solid understanding of a UNIX or Windows Server-based operating system; understands paging and swapping, inter- process communication, devices and what device drivers do, file system concepts ("inode", "superblock").
• Familiarity with fundamental networking/distributed computing environment concepts; can configure NFS and NIS, can use nslookup or dig to check information in DNS, understands basic routing concepts.
• Ability to write scripts in some administrative language (Tk, Perl, a shell).
• Use of monitoring system (Managed Objects) to acknowledge, investigate, close, or escalate alerts.
• Use of ticketing system (BMC Remedy) to create, document, escalate, and re-assign tickets.
• Able to perform administrative tasks such as paging out to business partners, transcribing technical conference calls, and
answering calls from phone queue.
• Must possess the ability to prioritize and perform multiple tasks simultaneously.
• May be called upon to assist with an outage and or event to restore services.
What’s in it for you
At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
What you are good at
What you have
• 3-5 years of experience in a large data center environment (1000+ servers).
• 1 year of Schwab technology domain experience gained as a current or recent contractor or employee
• Applies specialized knowledge and understanding of server operating systems as normally obtained through years of
experience in a large server-based data center environment.
• Specialized knowledge with managing technology in remote environments and working in a 24x7/high availability datacenter
environment.
• Experience working with load balancers (HSE, CSM, Netscaler) to add or remove specific servers and/or service ports from
load balance under supervision of a senior staff member.
• Is comfortable with most aspects of UNIX/Windows Server systems administration; for example, configuration of mail
systems, system installation and configuration, printing systems, fundamentals of security, installing third-party software.
• A solid understanding of a UNIX or Windows Server-based operating system; understands paging and swapping, inter- process communication, devices and what device drivers do, file system concepts ("inode", "superblock").
• Familiarity with fundamental networking/distributed computing environment concepts; can configure NFS and NIS, can use nslookup or dig to check information in DNS, understands basic routing concepts.
• Ability to write scripts in some administrative language (Tk, Perl, a shell).
• Use of monitoring system (Managed Objects) to acknowledge, investigate, close, or escalate alerts.
• Use of ticketing system (BMC Remedy) to create, document, escalate, and re-assign tickets.
• Able to perform administrative tasks such as paging out to business partners, transcribing technical conference calls, and
answering calls from phone queue.
• Must possess the ability to prioritize and perform multiple tasks simultaneously.
• May be called upon to assist with an outage and or event to restore services.
Why Schwab?
At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.
Hear from employees: What’s it like to work at Schwab!
The benefits of working at Schwab : a package designed to empower your health, wealth, career and life. Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.
As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)
Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.