Senior Specialist High Net Worth Bank Operations
Your Opportunity
Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
Charles Schwab is looking for best in class talent that will serve Ultra High Net Worth (UHNW) clients who have bank lending needs. This team delivers a dedicated bank lending model that includes white glove service, expert-level subject matter expertise and end-to-end operations support. Consistent with the Schwab banking model, this UHNW focused team will also work very closely with internal retail and institutional partners to ensure that our enhanced bank lending capabilities continue to compliment the broader relationship. This is an opportunity to grow with us from the beginning as we take the next step in our UHNW evolution.
The UHNW Sr. Specialist, Bank Operations applies knowledge skills and experience to perform daily bank lending solutions tasks. The role is responsible for handling day to day account open and account maintenance support, lending servicing, and lending operations for Schwab’s Ultra High Net Worth Clients.
Charles Schwab Bank follows the three lines of defense model of risk governance. Sr. Specialist, Bank Operations is a first line of defense position for Charles Schwab Bank and assures compliance with all Bank policies and procedures, as well as all applicable state and federal Bank regulations in the context of their responsibilities.
What you are good at
Provide functional support for lending operations and servicing processes. Activities include but are not limited to:
- Complete all aspects of loan processing with the exception of underwriting
- Deliver detailed responses to questions, offering alternatives and ensuring an excellent client experience
- Handle inbound and outbound servicing phone calls with clients and Registered Investment Advisors (RIAs)
- Host phone calls with clients that are applying for Pledged Asset Loans or requesting service to existing loans
- Work closely with all Bank Services Team Managers to ensure applications, service requests and all operational activities are processed efficiently and accurately
- Support all other Bank Lending processes and projects as needed to drive efficiency and build partnership
- Lead others on the team by sharing best practices and/or business updates in team meetings, team email
- Ready to be challenged and increase PAL functional and department knowledge through cross-training with peers, working with business partners
- Demonstrate positivity and the ability to problem solve while assisting Schwab clients in opening their accounts, as well as performing detailed research and follow-up, in a fast-paced environment
- Demonstrate flexibility and work collaboratively with team members and sales partners to deliver white glove quality service, meet client expectations, and support business partners
What you have
To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have:
- 5 plus years of client service and/or operations experience specifically in Banking or the Financial Services industry
- Excellent Customer Service skills
- Demonstrated relationship management skills and strong written and verbal communication skills are required
- Ability to learn and navigate new systems and leverage multiple platforms to execute daily work
- Experience with securities based lending, brokerage accounts, and banking systems
- Excels in a cross-functional team environment
- Ability to learn and complete multiple task types within defined timeframes
- Knowledge of banking regulations and policies required
- Strong risk management skills
- Knowledge of Trust and Entity account structures
- Critical thinking and the mindset to improve efficient ways to scale services while creating an optimal client experience in PAL Digital
- This role is not eligible for 100% Work from Home. Four days in office per week is required
- Ability to work in a structured environment during specified hours as pre-determined by business need
In addition to the salary range, this role is also eligible for bonus or incentive opportunities
What’s in it for you
At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
What you are good at
What you have
To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have:
- 5 plus years of client service and/or operations experience specifically in Banking or the Financial Services industry
- Excellent Customer Service skills
- Demonstrated relationship management skills and strong written and verbal communication skills are required
- Ability to learn and navigate new systems and leverage multiple platforms to execute daily work
- Experience with securities based lending, brokerage accounts, and banking systems
- Excels in a cross-functional team environment
- Ability to learn and complete multiple task types within defined timeframes
- Knowledge of banking regulations and policies required
- Strong risk management skills
- Knowledge of Trust and Entity account structures
- Critical thinking and the mindset to improve efficient ways to scale services while creating an optimal client experience in PAL Digital
- This role is not eligible for 100% Work from Home. Four days in office per week is required
- Ability to work in a structured environment during specified hours as pre-determined by business need
In addition to the salary range, this role is also eligible for bonus or incentive opportunities
Why Schwab?
At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.
Hear from employees: What’s it like to work at Schwab!
The benefits of working at Schwab : a package designed to empower your health, wealth, career and life. Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.
As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)
Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.