Licensed Financial Services Team Lead - Banking Operations
Your Opportunity
Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
The Banking Operations division within Operational Services is responsible for moving assets into, out of, and between Schwab accounts. This role is specifically within the Check Operations segment of Banking Operations. We play a critical role for the firm in our efforts of delivering service and an elite client experience for both retail investors and independent advisors, while providing a controlled and disciplined environment that allows our employees to feel valued and engaged.
The Banking Operations - Team Lead position requires an effective leader who can help to motivate, inspire and develop a diverse team responsible for performing and executing on our organization’s purpose and mission. Team leads are accountable for facilitating the team’s ability to deliver business results and creating a work environment that promotes employee engagement. This includes helping to provide the information, resources, feedback, coaching and recognition that help employees improve their performance. Team Leads are responsible for assisting in developing necessary process improvements, communications and effective working relationships that establish accountability and positively impact the team, and stakeholders.
You will ensure “best in class” service for our branch partners, internal and external clients to help them "own their tomorrow" by:
- Effectively managing, and coaching others, evaluating risk when reviewing client accounts requesting fund disbursements including but not limited to check requests, check deposits, domestic and international incoming and outgoing wires.
- Performing work that is detailed and communicated in a clear, effective manner.
- Actively listening, assessing client needs, researching information, and providing clients with innovative solutions.
- Responding to questions on a wide array of technical and operational subjects.
- Problem solving and conducting research/special requests through the use of email, telephone and our internal inquiry system.
- Receiving and effectively resolving escalations to the clients’ satisfaction and take action quickly in a high-risk environment to mitigate risk to the firm.
- Proactively educating specialists, clients and internal partners on our products and services.
- Helping to drive business initiatives and results by developing strong partnerships.
- Demonstrating the ability to help lead others and to be a role model and mentor to your peers.
- Helping to foster teamwork in a diverse work environment.
What you have
To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.
Required Qualifications:
- 3+ years’ experience in the Financial Services industry, with emphasis on customer service required.
- Bachelor’s degree or equivalent work experience.
- Series 7 and 63/66 REQUIRED. Also 9 & 10 OR a condition of employment to successfully obtain the 9 & 10 licenses within the allotted training time.
- Advanced level of knowledge regarding regulatory, audit and compliance policies regarding the securities industry is needed.
Preferred Qualifications:
- Proficient technical skills, including knowledge of Microsoft applications.
- Flexible with regard to both schedule and role as both may change with little notice in response to business demand.
- Passion for service and the desire to help and develop people.
- Strong interpersonal, verbal, and written communication skills.
- Excellent operational and follow-up skills with the ability to manage complex work.
- Demonstrated ability to be self-directed, and quickly develop a full understanding of our business.
- Positive attitude, team oriented, enthusiastic, professional, forward thinker and strong work ethic.
- Ability to listen and to explain complex subjects in simpler terms.
- Intermediate to advance technical skills, with the ability to use 7 or more different applications efficiently, including Windows, internet research, database systems, and email.
- Excellent operational and follow-up skills with the ability to manage complex work, and quickly develop a full understanding of our business.
In addition to the salary range, this role is also eligible for bonus or incentive opportunities
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
What you are good at
What you have
To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.
Required Qualifications:
- 3+ years’ experience in the Financial Services industry, with emphasis on customer service required.
- Bachelor’s degree or equivalent work experience.
- Series 7 and 63/66 REQUIRED. Also 9 & 10 OR a condition of employment to successfully obtain the 9 & 10 licenses within the allotted training time.
- Advanced level of knowledge regarding regulatory, audit and compliance policies regarding the securities industry is needed.
Preferred Qualifications:
- Proficient technical skills, including knowledge of Microsoft applications.
- Flexible with regard to both schedule and role as both may change with little notice in response to business demand.
- Passion for service and the desire to help and develop people.
- Strong interpersonal, verbal, and written communication skills.
- Excellent operational and follow-up skills with the ability to manage complex work.
- Demonstrated ability to be self-directed, and quickly develop a full understanding of our business.
- Positive attitude, team oriented, enthusiastic, professional, forward thinker and strong work ethic.
- Ability to listen and to explain complex subjects in simpler terms.
- Intermediate to advance technical skills, with the ability to use 7 or more different applications efficiently, including Windows, internet research, database systems, and email.
- Excellent operational and follow-up skills with the ability to manage complex work, and quickly develop a full understanding of our business.
In addition to the salary range, this role is also eligible for bonus or incentive opportunities
Why Schwab?
At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.
Hear from employees: What’s it like to work at Schwab!
The benefits of working at Schwab : a package designed to empower your health, wealth, career and life. Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.
As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)
Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.