Senior Production Support Engineer - Order Management
Your Opportunity
Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together.
As a Production Support Engineer, you will play a critical role in ensuring the stability, reliability, and resilience of Schwab’s Order Management System (OMS) in a high-availability environment. You will operate at the center of complex, enterprise-impacting issues—providing technical leadership, restoring service during major incidents, and strengthening platforms so issues occur less frequently over time.
Working closely with engineering, architecture, infrastructure, and business partners, you’ll influence how production systems are supported and improved at scale. This role is ideal for someone who thrives under pressure, brings a systems-thinking mindset, and is motivated by protecting client trust through operational excellence.
What You’ll Do
- Lead response and resolution for complex, business-critical production incidents, serving as a senior escalation point
- Drive incident command, stakeholder communication, and post-incident analysis with clarity and accountability
- Shape reliability strategy, operational priorities, and support standards for mission-critical platforms
- Identify systemic risks and partner with engineering teams to drive long-term reliability improvements
- Design and evolve operational models including monitoring, alerting, observability, and automation
- Apply sound judgment to make high-impact decisions in fast-moving, ambiguous situations
- Mentor and support team members by sharing expertise and promoting strong operational practices
- Support a 24x7 production environment through a rotating on-call schedule
What you have
Required Qualifications
- Bachelor’s degree in Computer Science or a related field, or equivalent practical experience
- 8+ years of experience supporting production systems in roles such as production support, SRE, reliability engineering, or software operations
- Advanced ability to troubleshoot complex, distributed systems and diagnose issues across application, database, and infrastructure layers
- Demonstrated skill leading high-severity incident response and restoring service under pressure
- Strong expertise supporting Java-based platforms and data-intensive systems
- Experience operating and tuning Linux-based environments
- Ability to assess risk, prioritize effectively, and make decisions using incomplete information
- Clear, confident communication skills when engaging both technical and business stakeholders
Preferred Qualifications
- Deep experience supporting Oracle database platforms in production environments
- Hands-on experience improving observability, alerting strategies, and operational automation
- Familiarity with formal problem management, root cause analysis, and reliability metrics
- Demonstrated success influencing cross-functional partners to improve system resilience
- Experience mentoring or informally leading other engineers through complex problem-solving
What’s in it for you
At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
What you are good at
What you have
Required Qualifications
- Bachelor’s degree in Computer Science or a related field, or equivalent practical experience
- 8+ years of experience supporting production systems in roles such as production support, SRE, reliability engineering, or software operations
- Advanced ability to troubleshoot complex, distributed systems and diagnose issues across application, database, and infrastructure layers
- Demonstrated skill leading high-severity incident response and restoring service under pressure
- Strong expertise supporting Java-based platforms and data-intensive systems
- Experience operating and tuning Linux-based environments
- Ability to assess risk, prioritize effectively, and make decisions using incomplete information
- Clear, confident communication skills when engaging both technical and business stakeholders
Preferred Qualifications
- Deep experience supporting Oracle database platforms in production environments
- Hands-on experience improving observability, alerting strategies, and operational automation
- Familiarity with formal problem management, root cause analysis, and reliability metrics
- Demonstrated success influencing cross-functional partners to improve system resilience
- Experience mentoring or informally leading other engineers through complex problem-solving
Why Schwab?
At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.
Hear from employees: What’s it like to work at Schwab!
The benefits of working at Schwab : a package designed to empower your health, wealth, career and life. Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.
As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)
Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.