Manager, IT Product Management
Your Opportunity
Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
Operational Control supports Operational Services in managing risk through a well-balanced control environment. The organization owns more than 40 applications, digital products, and business led development/EUCs that support the digital client experience, record retention and retrieval, reconciliations of the Firm’s books and records, regulatory communications, and various systems tied to risk management and control performance throughout Operational Services.
The Manager, IT Product Management serves as a Product Owner (PO) of applications and EUCs owned by Operations Control. The PO will be responsible for facilitating the development and support of our ongoing modernization of the Operations Control application portfolio, with a primary emphasis on the SAFE and Doc’Drive products and potentially other digital oriented applications. The role demonstrates its business and technical expertise in partnership with technology and business partners to execute on a strategic vision including participation in design, requirement development, prioritization, development, testing, and certification activities. As a part of the Platform Strategy and Support team, the PO will lead diverse aspects of core Operations Control functionality, the digital client experience, and will require a mix of business and technical knowledge and possess a good understanding of the securities industry and software development life cycle.
The team is responsible for:
- Client Focus – Developing a deep empathy of the client and her needs, understanding the internal and external product landscape, and solving problems at scale.
- Platform Strategy - Envision the future and build the long-term roadmap for the platform that powers our client journey.
- Cross-Enterprise Experiences - Collaborate with design, technology, and business partners to build digital experiences that our clients are passionate about.
What you’ll do – championing product and customer needs:
- You will be responsible for strategic vision and technical execution of our experiences.
- You will translate product vision into specific deliverables and ensure rigor in execution and attention to detail by effectively managing the product backlog and leading a development scrum team.
- You will be at the forefront of evolving the way we work across teams and the company by practicing design thinking, outcome-orientation, data driven decision making, and product experimentation.
What you’ll do - proactive problem-solving:
- You will frame challenges as problems that are solved through critical thinking and collaboration.
- You will focus on business impact and come up with actionable recommendations informed by high quality data analysis and metrics.
- You will build key relationships, effectively lead a development scrum team, and influence teams across the enterprise to drive scale and deliver shared outcomes.
What you have
- Strong digital product management skills ideally focused on the cross-enterprise utilities, experience with enterprise platforms, and demonstrated ability to synthesize qualitative and quantitative data from multiple sources.
- Experience in leading and directing a technology scrum team.
- High emotional intelligence to embody our ‘through the client’s eyes’ mindset and ability to lead people through challenging projects and initiatives.
- Self-starter with outstanding organizational skills and ability to track multiple projects in parallel.
- Experience working in a large organization with many stakeholders.
- Comfort in a dynamic and fast-moving work environment, with a positive attitude and solid work ethic.
- Superior communication skills, able to communicate complex messages and trade-offs and tell a compelling story.
Education and Professional Qualifications:
- Bachelor's degree or commensurate experience required. Post graduate degree is a plus.
- Experience in the financial services industry and/or regulatory communication preferred.
Tools - Experience with any of the following tools and systems:
- Confluence, SharePoint, SQL, Opentext Exstream, JIRA, IBM Mainframe, Adobe suite.
- Experience writing queries and extracting reporting from data warehouses
- Experience with vendor solutions and engagement a plus.
What’s in it for you
At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
What you are good at
What you have
- Strong digital product management skills ideally focused on the cross-enterprise utilities, experience with enterprise platforms, and demonstrated ability to synthesize qualitative and quantitative data from multiple sources.
- Experience in leading and directing a technology scrum team.
- High emotional intelligence to embody our ‘through the client’s eyes’ mindset and ability to lead people through challenging projects and initiatives.
- Self-starter with outstanding organizational skills and ability to track multiple projects in parallel.
- Experience working in a large organization with many stakeholders.
- Comfort in a dynamic and fast-moving work environment, with a positive attitude and solid work ethic.
- Superior communication skills, able to communicate complex messages and trade-offs and tell a compelling story.
Education and Professional Qualifications:
- Bachelor's degree or commensurate experience required. Post graduate degree is a plus.
- Experience in the financial services industry and/or regulatory communication preferred.
Tools - Experience with any of the following tools and systems:
- Confluence, SharePoint, SQL, Opentext Exstream, JIRA, IBM Mainframe, Adobe suite.
- Experience writing queries and extracting reporting from data warehouses
- Experience with vendor solutions and engagement a plus.
Why Schwab?
At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.
Hear from employees: What’s it like to work at Schwab!
The benefits of working at Schwab : a package designed to empower your health, wealth, career and life. Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.
As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)
Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.