Sr Manager, Digital Standards & Experience Reporting
Your Opportunity
Your opportunity
At Schwab, you are empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).
The Sr Manager of Digital Standards & Experience Reporting is responsible for supporting digital standards and developing reporting that ensure consistency, quality, and scalability across web and mobile digital products across both web and mobile. This role will lead the creation, implementation, and continuous improvement of an Experience Scorecard that provides clear, measurable insights into the quality and performance of digital experiences, with a focus on mobile platforms. The Sr Manager will collaborate with cross-functional teams to ensure alignment with best practices, drive adoption of standards, and deliver data-driven insights to improve digital product quality.
- Digital Standards & Experience Reporting:
- Collaborate with product, design, engineering, and data teams to ensure standards reflect best practices for web and mobile, industry guidelines, and organizational objectives.
- Support deployment of digital standards across product teams, providing input to training, guidance, and support for adoption, with a focus on mobile experiences.
- Monitor compliance with digital standards, identifying gaps and supporting improvement actions where necessary.
- Continuous Improvement:
- Identify opportunities to enhance digital standards and reporting, leveraging feedback, data analysis, and industry best practices.
- Develop and implement process improvements to ensure efficient creation, deployment, and maintenance of standards.
- Support solutions and methodologies of integrating standards into product and design practices.
- Stakeholder Collaboration:
- Work closely with cross-functional teams, including product management, UX design, engineering, and data analytics, to ensure standards are practical, scalable, and impactful across mobile platforms.
- Provide clear, actionable feedback and recommendations to teams on how to improve mobile experience quality.
- Represent mobile digital standards and experience quality initiatives in cross-functional meetings and governance forums.
- Enablement:
- Provide input to training programs to educate product teams on digital standards and experience quality best practices.
- Create reference materials, documentation, and playbooks to support ongoing adoption of mobile standards.
What you bring:
- Data-Driven Decision Making: Proficient in using metrics and analytics to guide standards governance and process improvements.
- Collaboration and Communication: Skilled at fostering cross-functional alignment and delivering clear, impactful communications.
- Process Optimization: Expertise in identifying and implementing process improvements to enhance efficiency and quality.
What you have
Required Qualifications:
- Bachelor’s degree in User Experience, Design, Business Administration, or related field.
- 6+ years of experience in digital product management, user experience, design standards, or a related field, with significant experience in mobile product management.
- Proven experience in developing and implementing mobile digital standards.
- Strong understanding of user experience principles, design best practices, and digital product quality metrics, particularly for mobile platforms.
- Experience in creating and maintaining scorecards, dashboards, or other performance measurement tools for mobile products.
- Excellent communication and presentation skills, with the ability to influence and educate cross-functional teams.
- Proficiency in data analysis, reporting, and visualization tools (e.g., Excel, Tableau, Power BI, and Adobe).
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
What you are good at
What you have
Required Qualifications:
- Bachelor’s degree in User Experience, Design, Business Administration, or related field.
- 6+ years of experience in digital product management, user experience, design standards, or a related field, with significant experience in mobile product management.
- Proven experience in developing and implementing mobile digital standards.
- Strong understanding of user experience principles, design best practices, and digital product quality metrics, particularly for mobile platforms.
- Experience in creating and maintaining scorecards, dashboards, or other performance measurement tools for mobile products.
- Excellent communication and presentation skills, with the ability to influence and educate cross-functional teams.
- Proficiency in data analysis, reporting, and visualization tools (e.g., Excel, Tableau, Power BI, and Adobe).
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
Why Schwab?
At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.
Hear from employees: What’s it like to work at Schwab!
The benefits of working at Schwab : a package designed to empower your health, wealth, career and life. Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.
As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)
Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.