Senior Manager, Business Continuity and Incident Management
Your Opportunity
Your opportunity
At Schwab, you are empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
The Senior Manager, Business Continuity and Incident Management position lies within Schwab’s First Line Risk Management Office (1RMO). This Senior Manager will apply a broad range of existing knowledge, skills, and experience in the front-line operational resilience domain, which includes 24x7 on-call crisis response rotation, determining the impacts from business disruptions and disasters, facilitating the response and recovery from incidents, identifying department exposure to internal and external resilience threats, and implementing sound strategies that provide effective response and recovery from disruptions for the organization.
The 1RMO organization will rely heavily on this Senior Manager for coordinating response to crisis events for a wide variety of physical, operational, technological, and cybersecurity incidents as needed and will coordinate and facilitate crisis response exercises, including tabletop exercises and emergency notification system (ENS) tests. This Individual Contributor will play a key role in executing day-to-day preparedness, response, and recovery activities of the Incident Management Program. As a subject matter expert in Business Continuity and Incident Management this person will serve internal business partners and Schwab leadership to strengthen the overall resiliency of the firm through conducting and promoting Business Continuity Planning and Incident Management awareness and training activities as needed.
The role will report into Schwab’s First Line Risk Management Office, specifically to the Incident Management leader with joint responsibility to support the Business Continuity leader.
What you have
Required Qualifications
- Bachelor’s Degree in any field
- 5+ years of experience in any of the following fields: Financial Services, Crisis or Incident Management, Crisis Communication, Emergency Management, Criminal Justice, and/or Business Continuity domain experience
- Availability to work a 24x7 on-call crisis response rotation
Preferred Qualifications
- Experience with facilitating Emergency Response activities in response to an exercise or event
- Understanding of the financial services industry, banking, and associated regulations
- FINRA licensing (e.g., SIE, 7, 99)
- Certified Business Continuity Professions (CBCP), Master Business Continuity Professional (MBCP), and/or FEMA Professional Development Series (PDS)
- Project management experience and leadership of Business Continuity and Incident Management related strategic initiatives
- Refined verbal and written communication skills; must be extremely comfortable with and highly effective at communicating to senior management
- Experience with Business Continuity Planning, Incident Management, and Governance Risk and Compliance software
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
What you are good at
What you have
Required Qualifications
- Bachelor’s Degree in any field
- 5+ years of experience in any of the following fields: Financial Services, Crisis or Incident Management, Crisis Communication, Emergency Management, Criminal Justice, and/or Business Continuity domain experience
- Availability to work a 24x7 on-call crisis response rotation
Preferred Qualifications
- Experience with facilitating Emergency Response activities in response to an exercise or event
- Understanding of the financial services industry, banking, and associated regulations
- FINRA licensing (e.g., SIE, 7, 99)
- Certified Business Continuity Professions (CBCP), Master Business Continuity Professional (MBCP), and/or FEMA Professional Development Series (PDS)
- Project management experience and leadership of Business Continuity and Incident Management related strategic initiatives
- Refined verbal and written communication skills; must be extremely comfortable with and highly effective at communicating to senior management
- Experience with Business Continuity Planning, Incident Management, and Governance Risk and Compliance software
Why Schwab?
At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.
Hear from employees: What’s it like to work at Schwab!
The benefits of working at Schwab : a package designed to empower your health, wealth, career and life. Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.
As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)
Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.