Senior Support Engineer
Your Opportunity
Your opportunity
At Schwab, you’re empowered to make an impact on your career.Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.
Wealth and Asset Management Engineering within Schwab Technology supports critical teams across asset management, wealth and advice solutions, financial research, and third-party platforms. In this role,you’llhelp keep teammates productive and connected by resolving desktop and application issues quickly, securely, and with a strong customer focus.You’llpartner across technology teams to deliver stable, reliable endpoint experiences—bringing a structured approach to troubleshooting while continuing to grow your skills and career.
What You'll Do:
• Provide first- and second-level support for endpoint, application, and connectivity issues
• Install, configure, test, and troubleshoot desktops, laptops, peripherals, and approved software
• Perform routine maintenance, patching, and upgrades
• Track and manage device lifecycle activities
• Administer user access requests and permissions
• Create and maintain technical documentation and knowledge articles
• Partner with internal teams and vendors on incidents and upgrades
• Identify root causes and contribute to continuous improvement
What you have
Required Qualifications:
- 5+ years of experience in enterprise desktop/application support
• Ability to diagnose and resolve hardware, software, and connectivity issues
• Strong customer-focused communication skills
• Knowledge of Windows 10/11, macOS, and basic Linux
• Experience supporting Microsoft 365
• Networking fundamentals (TCP/IP, VPN, Wi-Fi)
• Understanding of endpoint security practices
• Ability to document work clearly
Preferred Qualifications:
- Experience in regulated or financial services environments
• Familiarity with endpoint management tools
• Experience supporting collaboration technologies
• Ability to partner across teams and vendors
•Bachelor’sdegree or equivalent practical experience
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
What’s in it for you
At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
What you are good at
What you have
Required Qualifications:
- 5+ years of experience in enterprise desktop/application support
• Ability to diagnose and resolve hardware, software, and connectivity issues
• Strong customer-focused communication skills
• Knowledge of Windows 10/11, macOS, and basic Linux
• Experience supporting Microsoft 365
• Networking fundamentals (TCP/IP, VPN, Wi-Fi)
• Understanding of endpoint security practices
• Ability to document work clearly
Preferred Qualifications:
- Experience in regulated or financial services environments
• Familiarity with endpoint management tools
• Experience supporting collaboration technologies
• Ability to partner across teams and vendors
• Bachelor’s degree or equivalent practical experience
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
Why Schwab?
At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.
Hear from employees: What’s it like to work at Schwab!
The benefits of working at Schwab : a package designed to empower your health, wealth, career and life. Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.
As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)
Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.