Team Manager, Operations
Your Opportunity
Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
This position will lead a team of back-office operations professionals within Trust and Custody Services supporting company sponsored retirement plans through the Retirement Business Services and Retirement Plan Services channels. This position will work closely with staff and leadership to help advance operations through day-to-day complex processing and operational tasks, business transformation efforts, delivering service and client experience for all clients, as well as providing a controlled and focused environment that allows our associates to feel valued and engaged.
The purpose of the Revenue Management team within Trust and Custody Services is to own the invoicing of client accounts and revenue collection, calculation and payment of share holder servicing payments, and various regulatory reporting. You will have the opportunity to develop employees, review and enhance processes, and the ability to leave a mark on a growing business unit in an industry leader with various opportunities for growth.
Your responsibilities will include but not be limited to:
- Develop and mentor staff
- Process transformation and efficiency
- Productivity metrics in a continuous improvement environment
- Manage high volumes of work within SLA and accuracy expectations
- Prioritize multiple tasks daily while maintaining continuous communication with management and other internal business partners
- Take initiative on complex or escalated items
- Manage Accounts Receivable and communicate with business partners on collection
- Manage risk and influence a strong control environment
- Interpret mutual fund company contracts for payout rates
- Support pricing exceptions and configure the billing system accurately
- Reconciliation and adhoc custom reporting
What you have
Required Qualifications:
- Attention-to-detail
- Superior verbal and written communication skills
- Strong critical thinking skills to aid in problem solving
- A positive and engaged mindset to bring to a team environment
- Effectively identify, mitigate, and resolve program escalations
- Interest in the financial services industry and desire to learn about retirement plans
- Proven ability to develop talent and maximize output
- Strong background in operational processing and workflow
- 3-5 years financial services industry experience
- Strong organizational skills and ability to multi-task are critical
- Operates with personal ownership and accountability
- Growth Mindset: positive attitude, team orientation, enthusiasm, professionalism, and a strong work ethic with high level of integrity and ethics
Preferred Qualifications:
- Advanced Excel and Access Skills
- Bachelor’s degree
- Retirement Industry background
- Exceptional relationship building skills and the ability to work with many departments across the firm
- Expertise in risk and controls
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
What you are good at
What you have
Required Qualifications:
- Attention-to-detail
- Superior verbal and written communication skills
- Strong critical thinking skills to aid in problem solving
- A positive and engaged mindset to bring to a team environment
- Effectively identify, mitigate, and resolve program escalations
- Interest in the financial services industry and desire to learn about retirement plans
- Proven ability to develop talent and maximize output
- Strong background in operational processing and workflow
- 3-5 years financial services industry experience
- Strong organizational skills and ability to multi-task are critical
- Operates with personal ownership and accountability
- Growth Mindset: positive attitude, team orientation, enthusiasm, professionalism, and a strong work ethic with high level of integrity and ethics
Preferred Qualifications:
- Advanced Excel and Access Skills
- Bachelor’s degree
- Retirement Industry background
- Exceptional relationship building skills and the ability to work with many departments across the firm
- Expertise in risk and controls
Why Schwab?
At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.
Hear from employees: What’s it like to work at Schwab!
The benefits of working at Schwab : a package designed to empower your health, wealth, career and life. Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.
As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)
Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.