Systems Administrator

Your Opportunity

Your opportunity

Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role.

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

The System Administrator for Information Technology Operations (ITO) serves as the primary point of contact for technology teams and vendors.  This role participates in the technical service fault detection, service recovery, escalation and communications to ensure quick response to service disruptions. This position also provides proactive monitoring of all factors having a bearing on high availability and service level attainment. This will include frequent interaction with product engineering and support organizations, application development, and business personnel.

This role assists in Incident management and facilitation of technical recovery call conference with various engineering teams to ensure production system environment operate reliably and efficiently.  This role supports a mission-critical operations team operating during the hours of 7a- 430p ET, Monday to Friday during US trading pre-market to market hours

This is a flexible role that allows for work out of a home office with the expectation of periodic, physical presence as defined by the employee’s manager.

Roles & Responsibilities:

Operational Responsibility:
•    Leads junior staff with support and recovery of Distributed infrastructure. Documents and communicates actions in collaboration with teammates. Performs changes within established guidelines and under general supervision.
•    Facilitate Tech conference calls involving several technology and business teams leading to service restoration.
•    Provides support for routine production problems that have been escalated to the command center and/or technicians.  Evaluates issues and escalates to senior technicians, engineers, and/or the vendor as appropriate. Tracks the status of the issue and provides updates to stakeholders as required. Updates internal ticketing systems as required.
•    Build productive internal/external working relationships with peer level positions to ensure tasks are completed. Mentoring and training of junior employees.
•    Completes work assignments based on departmental priorities and system criticality.
•    Maintains and increases technical knowledge by attending training activities and establishing personal networks.
•    Identify continuous service delivery opportunities to improve IT service readiness.
•    Identify and contribute improvement opportunities that align with services enabling business success.
•    Identify continuous service delivery opportunities to improve IT service readiness.

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications

    Bachelor’s degree in computer science, or related discipline with an information technology focus or equivalent experience.
    5-7 years of experience in a large 24x7 high availability data center environment (1000+ servers) and current working expereince with Schwab systems and processes
    Possess specialized knowledge and understanding of server operating systems normally obtained through formal technical training. 
    A solid understanding of a UNIX and Windows Server-based operating systems 
    AWS, GCP, Azure Cloud administration
    Experience working with load balancers, to add/remove servers and/or service ports from load balancers.
    Familiarity with fundamental networking/distributed computing environment concepts, use of basic network commands for troubleshooting/DNS validation and basic routing concepts. 
    Fundamentals on writing scrips in some administrative languages (PowerShell).
    Familiarity with Remedy/SmartIT service management tools.
    Strong problem solving and decision-making skills focusing on efficient service restoration.
    Ability to pay close attention to details while performing technically detailed tasks.
    IT management experience with process development and improvement.
    Experience in implementing key IT standardized process and methodologies (ITIL, Event Management, Incident, Problem and Knowledge Management)
    A change agent and forward thinking, ability to influence team with continuous operational and technology changes.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities

What you are good at

What you have

To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications

    Bachelor’s degree in computer science, or related discipline with an information technology focus or equivalent experience.
    5-7 years of experience in a large 24x7 high availability data center environment (1000+ servers) and current working expereince with Schwab systems and processes
    Possess specialized knowledge and understanding of server operating systems normally obtained through formal technical training. 
    A solid understanding of a UNIX and Windows Server-based operating systems 
    AWS, GCP, Azure Cloud administration
    Experience working with load balancers, to add/remove servers and/or service ports from load balancers.
    Familiarity with fundamental networking/distributed computing environment concepts, use of basic network commands for troubleshooting/DNS validation and basic routing concepts. 
    Fundamentals on writing scrips in some administrative languages (PowerShell).
    Familiarity with Remedy/SmartIT service management tools.
    Strong problem solving and decision-making skills focusing on efficient service restoration.
    Ability to pay close attention to details while performing technically detailed tasks.
    IT management experience with process development and improvement.
    Experience in implementing key IT standardized process and methodologies (ITIL, Event Management, Incident, Problem and Knowledge Management)
    A change agent and forward thinking, ability to influence team with continuous operational and technology changes.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities