Sr Specialist - Systems Engineering

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Schwab Technology Services enables the future of how clients manage their money through innovative, reliable technology products and services. This role supports enterprise observability capabilities that help teams understand the health, performance, and reliability of critical technology across data center and Cloud/SaaS environments.

You will engineer and support observability platforms that collect and analyze metrics, logs, traces, and events, while improving telemetry integrations, platform reliability, data quality, and service-health insights. Using Python, Ansible, shell scripting, APIs, and modern delivery practices, you will automate repeatable operational work and help deliver scalable, supportable solutions.

Success requires strong problem solving and sound decision making as you troubleshoot complex issues, manage platform changes, and improve operational resilience. You will collaborate across application, infrastructure, cybersecurity, and operations teams, adapting to evolving priorities while helping drive issues and improvements through resolution.

Required Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related field, or equivalent practical experience.
• 3+ years of relevant experience in systems, platform, software, infrastructure, site reliability, or production engineering.
• Foundational knowledge of observability concepts, including metrics, logs, events, dashboards, alerting, and service health.
• Experience supporting enterprise observability platforms such as Splunk, Grafana, Prometheus, ITRS Geneos, AppDynamics, ThousandEyes, Moogsoft, or xMatters.
• Hands-on experience with Python, Ansible, and shell scripting such as Bash for system management and automation, including REST APIs and JSON or YAML.
• Foundational Linux or Windows administration and troubleshooting experience, with knowledge of networking, DNS, certificates, and identity or access controls.
• Experience with Git, code review, CI/CD, automated testing, and configuration or infrastructure as code.
• Experience using approved AI tools and appropriately validating outputs for accuracy, security, privacy, and data-handling requirements.
• Strong technical troubleshooting, problem-solving, documentation, communication, and collaboration skills, with the ability to prioritize work, exercise sound judgment, and escalate appropriately.

Preferred Qualifications

• Experience deploying and managing telemetry agents, collectors, forwarders, or gateways, including OpenTelemetry or OTLP.
• Experience with Splunk Enterprise or Splunk Cloud, or Grafana technologies including Alloy, Prometheus, Loki, Tempo, or Mimir.
• Experience with GCP, AWS, or Microsoft Azure and cloud-native technologies such as Kubernetes and containers.
• Experience with Kafka or comparable event-streaming technologies.
• Familiarity with Terraform, Helm, or similar infrastructure automation and delivery technologies.
• Understanding of telemetry governance and ITIL-aligned incident, problem, change, or knowledge-management practices.
• Experience working within a regulated enterprise or financial-services environment.
• Relevant certifications in observability platforms, GCP, AWS, Microsoft Azure, Kubernetes, Linux, automation, or Site Reliability Engineering.

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance

Required Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related field, or equivalent practical experience.
• 3+ years of relevant experience in systems, platform, software, infrastructure, site reliability, or production engineering.
• Foundational knowledge of observability concepts, including metrics, logs, events, dashboards, alerting, and service health.
• Experience supporting enterprise observability platforms such as Splunk, Grafana, Prometheus, ITRS Geneos, AppDynamics, ThousandEyes, Moogsoft, or xMatters.
• Hands-on experience with Python, Ansible, and shell scripting such as Bash for system management and automation, including REST APIs and JSON or YAML.
• Foundational Linux or Windows administration and troubleshooting experience, with knowledge of networking, DNS, certificates, and identity or access controls.
• Experience with Git, code review, CI/CD, automated testing, and configuration or infrastructure as code.
• Experience using approved AI tools and appropriately validating outputs for accuracy, security, privacy, and data-handling requirements.
• Strong technical troubleshooting, problem-solving, documentation, communication, and collaboration skills, with the ability to prioritize work, exercise sound judgment, and escalate appropriately.

Preferred Qualifications

• Experience deploying and managing telemetry agents, collectors, forwarders, or gateways, including OpenTelemetry or OTLP.
• Experience with Splunk Enterprise or Splunk Cloud, or Grafana technologies including Alloy, Prometheus, Loki, Tempo, or Mimir.
• Experience with GCP, AWS, or Microsoft Azure and cloud-native technologies such as Kubernetes and containers.
• Experience with Kafka or comparable event-streaming technologies.
• Familiarity with Terraform, Helm, or similar infrastructure automation and delivery technologies.
• Understanding of telemetry governance and ITIL-aligned incident, problem, change, or knowledge-management practices.
• Experience working within a regulated enterprise or financial-services environment.
• Relevant certifications in observability platforms, GCP, AWS, Microsoft Azure, Kubernetes, Linux, automation, or Site Reliability Engineering.

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

Why Schwab?

At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.

Hear from employees: What’s it like to work at Schwab!

The benefits of working at Schwab : a package designed to empower your health, wealth, career and life. Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.

As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)

Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.