Sr Manager, Digital Product Management
Your Opportunity
Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).
Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.
Charles Schwab's Retail Digital team is responsible for defining, delivering, and managing the lifecycle of our platforms and services which enable digital interactions with clients, at scale. Our digital experience is the way that most clients interact with us daily, and we’re focused on creating the best experience possible for our users.
Key Functions:
Working hand in hand with an agile scrum team, the Senior Product Manager (individual contributor) is in charge of user story creation, prioritization, grooming, UAT, and oversight of up to 10 self-service cross-channel experiences as well as the primary point of contact for all production bugs and client escalations for these experiences. The Sr Product Manager must be a client advocate, understand diverse client/account/role needs, clearly define UX Research and Design requirements, and deliver experiences built for scale. The ability to quickly learn complex technical systems and think outside the box when problem solving is critical to meeting the dynamic demands of the business.
What You Are Good At
- Define product vision, outcomes, and an outcome-driven roadmap aligned with client needs and business priorities.
- Lead discovery and opportunity validation using client and prospect feedback, market insights, stakeholder input, and analytics; translate findings into clear experience requirements and priorities
- Build stakeholder consensus and prioritize work by balancing client value, business impact, risk, feasibility, and technical investment
- Partner with UX to design accessible web and mobile experiences, and with engineering and architecture to assess feasibility, sequence dependencies, and develop implementation and release plans
- Own backlog priorities, user stories, and acceptance criteria; champion effective Agile practices across planning, refinement, daily collaboration, reviews, and demos
- Understand the systems, data flows, integrations, and architecture supporting the experience; partner across technology, business, service, marketing, risk, and compliance to deliver releases and resolve production issues
- Serve as the experience subject matter expert, clearly communicating product direction, decisions, dependencies, and performance
- Define success measures and use Adobe Analytics, Splunk, operational data, client feedback, and experimentation to identify friction, measure outcomes, and guide optimization
- Demonstrate AI fluency and use AI-powered tools to accelerate discovery, insight generation, roadmap planning, backlog refinement, experimentation, measurement, and communication while applying sound product judgment
What you have
Required Qualifications:
- Bachelor's degree or equivalent experience and 5+ years leading complex digital products, platforms, or client experiences
- Experience as an Agile Product Owner or leading Scrum teams, with strong knowledge of Agile practices and outcome-driven roadmaps
- Ability to uncover business intent, synthesize complex inputs, set priorities, and turn insights into actionable product direction
- Strong digital and technical fluency, with experience partnering cross-functionally to design, launch, and optimize complex experiences
- Ability to influence without direct authority, build consensus, and communicate effectively with teams and executives
- Curiosity, sound judgment, and strong organizational skills, with the ability to manage multiple priorities in a dynamic environment
Preferred Qualifications:
- Financial services or regulated-industry experience and knowledge of compliance considerations
- Experience with digital analytics and observability tools; Adobe Analytics and Splunk
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
What’s in it for you
At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
What you are good at
What you have
Required Qualifications:
- Bachelor's degree or equivalent experience and 5+ years leading complex digital products, platforms, or client experiences
- Experience as an Agile Product Owner or leading Scrum teams, with strong knowledge of Agile practices and outcome-driven roadmaps
- Ability to uncover business intent, synthesize complex inputs, set priorities, and turn insights into actionable product direction
- Strong digital and technical fluency, with experience partnering cross-functionally to design, launch, and optimize complex experiences
- Ability to influence without direct authority, build consensus, and communicate effectively with teams and executives
- Curiosity, sound judgment, and strong organizational skills, with the ability to manage multiple priorities in a dynamic environment
Preferred Qualifications:
- Financial services or regulated-industry experience and knowledge of compliance considerations
- Experience with digital analytics and observability tools; Adobe Analytics and Splunk
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
Why Schwab?
At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.
Hear from employees: What’s it like to work at Schwab!
The benefits of working at Schwab : a package designed to empower your health, wealth, career and life. Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.
As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)
Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.