Specialist, Trader Electronic Communications – ToS - International Client Services (Mandarin/Cantonese)
Your Opportunity
Your opportunity
In addition to the salary range, this role is eligible for a bonus and language incentive opportunities.
This position involves working in a team environment to directly service the firm's most valuable, sophisticated retail active trader clients in a fast-paced, market-sensitive environment via electronic communication, including email, chat, and social media. The role requires the ability to multitask and think critically to solve problems expeditiously, while building deeper relationships to better understand client needs.
In addition to supporting active trader clients, this role may assist International Client Services clients by providing exceptional service to globally based investors, addressing cross-border account inquiries, navigating international trading considerations, and delivering education on Schwab's products, services, and trading platforms. Associates must demonstrate cultural
awareness, adaptability, and the ability to communicate complex financial concepts to a diverse client base.
This industry professional-level specialist role includes order entry, software tutorials, client and firm risk analysis and management, client mentorship through education on complex derivatives trading strategies and products, troubleshooting technology issues, and gathering assets through negotiation, empowerment, education, and cross-sell opportunities. Associates may also collaborate with International Client Services partners to support client onboarding, account maintenance, trading inquiries, and service solutions for clients residing outside the United States.
The goal is to help develop clients into more successful traders while growing their portfolios by providing industry knowledge, education, and support of the tools these actively engaged clients use to become more sophisticated, successful self-directed investors. Associates in this position will possess a superior level of expertise in equities, options, futures, and risk, along with a general knowledge of foreign exchange trading. They will serve as a resource not only for clients, but also within Retail Trading, Retail Sales, Investor Services, Retail Support, Marketing, and International Client Services organizations.
What you have
Required qualifications
- One to two years of experience in trading and financial services.
- In addition to English, must be able to read, write, and speak in Mandarin and/or Cantonese.
- Series 7 & 63 licenses required OR a condition of employment to successfully obtain these licenses within the allotted training time.
- Well-developed and effective communication skills to establish trust and rapport with clients through both verbal and written communication
- General knowledge of the securities industry
- Available to work in a structured schedule and adhere to assigned schedule including lunch and break time as pre-determined by business need.
- Positive attitude, enthusiasm, professionalism, and strong work ethic with high level of integrity and ethics.
- Willingness and desire to learn in a fast-paced and evolving environment.
Preferred
- Four year college degree
- Three to five years of experience in trading and financial services
- Online brokerage experience
- Possess an Advanced level of knowledge of Equity Trading, Equity & Index Options, Reg T Margin, Intraday Margin, Thinkorswim trading platforms on website, desktop and mobile app
- Possess a Proficient level of knowledge of: Complex Options, Greeks, Technical Analysis, Futures, Forex, Portfolio Management
- Possess an Introductory level of knowledge of: Options on Futures, Portfolio Margin
What’s in it for you
At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
What you are good at
What you have
Required qualifications
- One to two years of experience in trading and financial services.
- In addition to English, must be able to read, write, and speak in Mandarin and/or Cantonese.
- Series 7 & 63 licenses required OR a condition of employment to successfully obtain these licenses within the allotted training time.
- Well-developed and effective communication skills to establish trust and rapport with clients through both verbal and written communication
- General knowledge of the securities industry
- Available to work in a structured schedule and adhere to assigned schedule including lunch and break time as pre-determined by business need.
- Positive attitude, enthusiasm, professionalism, and strong work ethic with high level of integrity and ethics.
- Willingness and desire to learn in a fast-paced and evolving environment.
Preferred
- Four year college degree
- Three to five years of experience in trading and financial services
- Online brokerage experience
- Possess an Advanced level of knowledge of Equity Trading, Equity & Index Options, Reg T Margin, Intraday Margin, Thinkorswim trading platforms on website, desktop and mobile app
- Possess a Proficient level of knowledge of: Complex Options, Greeks, Technical Analysis, Futures, Forex, Portfolio Management
- Possess an Introductory level of knowledge of: Options on Futures, Portfolio Margin
Why Schwab?
At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.
Hear from employees: What’s it like to work at Schwab!
The benefits of working at Schwab : a package designed to empower your health, wealth, career and life. Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.
As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)
Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.