Retirement Plans Operations Processing Specialist
Your Opportunity
Your opportunity
The goal of Plan Administration & Implementation is to meet the needs of Retirement Plan Services by providing the best client service possible as it relates to the recordkeeping aspects of Defined Contribution Retirement Plans. Specifically, a Specialist within PAI is responsible for accurately executing high volumes of incoming documents, researching activity, managing relationships with internal business partners, and ensuring absolute compliance with all regulatory requirements of ERISA Law.
This is an in-office position with the expectationto work4 days a week (Monday-Thursday) in officeandwork from home 1 day per week (Friday) for the firstsix months of employment. Hybrid Work & Flexibilityapproach options to work 2 days a week from home (Tuesday & Friday) are availableafter6 months of employment.
The Specialist is expected to manage volumes of incoming checks and documents, validation of documents, and completion of other requests received from our internal partners. Position responsibilities include queue oversight, researching, and responding to internal partner requests, maintaining quality control and procedures, creating process improvements, and performing audit fulfillment to meet key deliverables while exceeding client and participant expectations. Flexibility and extreme attention to detail, initiative in researching tasks, entrepreneurial spirit, and the ability to meet multiple competing deadlines is vital to success in this position. Crucial to success is the ability to multi-task in a fast-paced, daily-deadline-driven environment coordinating activities of team members and processing transactions to achieve success with minimal errors. The successful candidate must have superior analytical skills, good working knowledge of Microsoft Office, Excel, Access, and Word, as well as the ability to work collaboratively and communicate effectively with various departments to ensure that daily client deliverables are met.
The most qualified candidate will perform activities like these, with the support of management, for 35-40 distributions specialists spread across our locations in Richfield, Ohio, Austin, Texas, and two locations in India. The oversight of the team also includes ensuring that service level guarantees are consistently met, internal partners are satisfied with the execution and timeliness of requests, and external clients’ requests are treated with the utmost care and urgency. Work on projects and initiatives as delegated by management and duties as defined by business need.
What you have
Required Qualifications:
- Bachelors degree or equivalent work experience
- Working knowledge of Microsoft Office, Excel, and Word
Preferred Qualifications:
- Exceptional organizational, analytical skills, and extremely detail oriented
- Ability to show initiative while meeting multiple competing deadlines and be able to multi-task in a fast-paced environment with an entrepreneurial spirit
- Ability to collaborate and communicate effectively and professionally with various departments
- Creative thought process focusing on continuous process improvement
- Ability to interpret client and participant needs
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
What you are good at
What you have
Required Qualifications:
- Bachelors degree or equivalent work experience
- Working knowledge of Microsoft Office, Excel, and Word
Preferred Qualifications:
- Exceptional organizational, analytical skills, and extremely detail oriented
- Ability to show initiative while meeting multiple competing deadlines and be able to multi-task in a fast-paced environment with an entrepreneurial spirit
- Ability to collaborate and communicate effectively and professionally with various departments
- Creative thought process focusing on continuous process improvement
- Ability to interpret client and participant needs
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
Why Schwab?
At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.
Hear from employees: What’s it like to work at Schwab!
The benefits of working at Schwab : a package designed to empower your health, wealth, career and life. Schwab is committed to building a diverse and inclusive workplace where everyone feels valued.
As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)
Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.